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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-user technology support, including hardware and software installation, configuration, and troubleshooting. Possesses strong analytical and communication skills to effectively resolve incidents and provide exceptional customer service.
Highest-signal resume keywords
End User Technology SupportIncident ResolutionHardware and Software ConfigurationCustomer ServiceAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware InstallationSoftware InstallationAsset ManagementIncident ManagementMobile Technology SupportTechnical Problem IdentificationProcurementInventory TrackingConfiguration ManagementTesting
Soft Skills
Effective CommunicationInterpersonal SkillsOrganizational SkillsTime ManagementCustomer Service Attitude
Certifications & Qualifications
Bachelor's Degree or Equivalent Work Experience
Industry Keywords
End User SupportIT SupportTelecommunicationsHosting FunctionsOffice Relocations
About the role
Key responsibilities & impact- Deploy, install, configure, and test hardware and software for end users
- Provision and deprovision hardware and software for new and separating employees
- Assist with repair of end-user hardware and reinstallation of software
- Resolve incidents involving standard end-user software, hardware, and mobile technologies
- Identify technical problem sources and trends to prevent recurrence
- Provide after-hours service for escalated issues and tasks
- Perform asset management, including procurement, inventory, tracking, and distribution
- Provide off-site technology support for firm-sponsored functions and meetings
- Assist with IT tasks for office moves, buildouts, and relocations
- Serve as remote hands for Telecommunications and Hosting functions
- Maintain knowledge of EY Technology services and the Firm’s business to address end-user needs
- Work under direct supervisor oversight to complete and monitor assigned activities
- Physically work in an EY office
Requirements
What you’ll need- A Bachelor's degree or equivalent work experience is desirable
- Effective analytical skills required to address escalated end-user incidents and walk-up issues
- Ability to prioritize incidents and communicate priorities to end users
- Up to 1 year of experience in end user technology support
- Excellent communication, interpersonal, organizational, and time management skills
- Excellent customer service attitude
- Ability to liaise and work effectively with all levels of end users and IT personnel
- Ability to communicate effectively with supervisor and peers
Benefits
Comp & perks- Continuous learning and skills development
- Tools and flexibility to make a significant impact
- Flexible working arrangements
- Inclusive and diverse culture
- Career development support
- Work-life balance support