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Tech Stack
Tools & technologiesAzureCloudDockerInformaticaKubernetesLinuxMatillion
About the role
Key responsibilities & impact- Administer existing analytics platforms within EY’s Service Delivery Center
- Provide system administration and operational support for Informatica
- Install and configure platforms
- Monitor platforms and integrate them with observability and alerting solutions
- Recommend platform improvements
- Troubleshoot and resolve platform issues
- Configure data source connections and manage asset libraries
- Identify and raise capacity issues involving storage, licenses, and performance thresholds
- Define deployment best practices
- Integrate platforms with other platforms and Business Unit installations
- Participate in data platform architecture and strategy
- Research and recommend problem-resolution actions based on best practices and application functionality
- Collaborate within platform-administration PODs and participate in cross-training and vendor training
- Participate in an on-call rotation for HVR, Informatica, and Matillion
Requirements
What you’ll need- 5+ years working in customer success or in a customer-facing engineering capacity
- Large scale implementation experience with complex solutions environment
- Experience in customer-facing positions, preferably in technology-based solutions
- Experience navigating, escalating, and leading complex customer/partner requests or projects
- Experience with Linux command line
- Ability to analyze technical concepts and translate them into business terms
- Ability to map business requirements into technical features
- Knowledge of the software development process and software design methodologies helpful
- 5+ years of experience in cloud operations/Kubernetes application deployment and management with an enterprise software or data product
- Experience with ABAC, VDS, PING Federate, or Azure Active Directory helpful
- Cloud platform architecture, administration, and programming experience desired
- Experience with Helm, Argo CD, Docker, and cloud networking
- Excellent interpersonal, written, and verbal communication skills
- Experience with Identity Access Management (IAM)
- DoD experience preferred
- U.S. citizenship required
- Ability to work varying Monday–Friday hours, flexible hours, and/or weekends as needed
- Participation in an on-call rotation for multiple applications
- Preferred cities include Dallas, San Antonio, Charlotte, and Atlanta
Benefits
Comp & perks- Medical and dental coverage
- Pension plan
- 401(k) plan
- Flexible vacation policy
- EY Paid Holidays
- Winter/Summer breaks
- Personal/Family Care leave
- Other leaves of absence
- Professional growth opportunities
- Inclusive culture
- Performance-based compensation and recognition