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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Service Design Management, effectively balancing user needs with business objectives while fostering collaboration within multidisciplinary teams. Capable of delivering high-quality service design solutions and impactful presentations that resonate with clients and stakeholders.
Highest-signal resume keywords
Service Design ManagementClient Relationship DevelopmentTeam LeadershipService Design MethodsPresentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service DesignProject ManagementData-Informed Decision-MakingStakeholder EngagementConflict ResolutionBudget ManagementUser-Centric DesignVisual Design TechniquesIterative Design ProcessMarket Knowledge
Soft Skills
CollaborationCoachingCommunicationEmpathyNegotiation
Industry Keywords
Stakeholder ManagementOrganisational ChallengesDesign Team EnvironmentClient Value PropositionMultidisciplinary Teams
About the role
Key responsibilities & impact- Develop and manage plans for project teams, update stakeholders and escalate scope
- Develop relationships benefiting EY and its clients, including stakeholders in target organisations and the wider community
- Identify and share trends, topics and resources to increase service delivery relevance and value
- Take a systematic, data-informed approach to decision-making
- Act as a direct client and team contact, discuss future trends and grow client relationships
- Maintain proactive communication and credibility by understanding client issues and offering innovative solutions
- Create and deliver presentations for varied audiences and respond to questions and concerns
- Integrate data and judgment to form practical insights, address issues and enable stakeholder decision-making
- Share technical, sector and market knowledge to inform client thinking
- Influence varied stakeholders and address differing interests and motivations
- Create positive team environments and encourage differing views
- Resolve conflicts and keep negotiations or dialogue moving forward
- Coach team members using appropriate techniques
- Assemble effective teams with the right mix of skills
- Improve team commitment and engagement
- Provide constructive feedback and recommend tailored development activities
- Resolve competing priorities and resource allocation issues across organisational boundaries
Requirements
What you’ll need- Demonstrable experience working as a Service Design Manager within industry
- Portfolio of projects demonstrating application of service design to business or organisational challenges in-house or in consulting
- Endlessly inquisitive, ruthlessly user focused, and able to combine logic, empathy, rigour and storytelling
- Natural collaborator able to work in multidisciplinary teams and embed clients in the process
- Visual, generative and iterative approach to service design
- Ability to balance desirable, viable, feasible and allowable solutions
- Ability to navigate people, organisations, technology, policies and regulations
- Competent in service design methods and able to guide clients through a service design process
- Self-starter with an explorative mindset
- Ability to describe EY Studio+ UK capabilities and commitments accurately to external contacts
- Consistently produced high-quality, accurate, complete and compelling service design work
- Ability to lead a small team of fewer than 3 designers and/or manage budgets below £100k with some oversight
- Ability to create clear, impactful presentations and translate services into meaningful client value propositions
- Demonstrated contribution to a positive design team environment
Benefits
Comp & perks- Competitive remuneration package with rewards for individual and team performance
- Flexible working support
- Career development support
- FlexEY benefits covering holidays, health and well-being, insurance, savings, discounts, offers and promotions
- Support, coaching and feedback from colleagues
- Opportunities to develop new skills and progress your career
- Freedom and flexibility to handle the role in a way that’s right for you