FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading advanced AV and unified communications operations, with a strong focus on troubleshooting Microsoft Teams Rooms and endpoint management. Proven ability to coordinate complex incidents and drive operational improvements through data analysis and compliance with IT service management processes.
Highest-signal resume keywords
AV Operations LeadershipMicrosoft Teams Rooms TroubleshootingIncident ManagementITIL CertificationServiceNow Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingOperational ReportingRoot-Cause AnalysisDevice Compliance TrackingChange Management
Soft Skills
CoachingCollaborationCommunication
Tools & Technologies
ServiceNowMicrosoft IntunePower BIPower QueryMicrosoft Pro Management Portal
Certifications & Qualifications
Microsoft CertificationITIL Certification
Industry Keywords
Unified CommunicationsEndpoint OperationsDevice Lifecycle ManagementOperational ReadinessService Transition
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead daily Level 3 operations for meeting-room devices and connected peripherals
- Allocate work across incidents, service requests, onboarding, offboarding, problem investigations and improvement activities
- Run operational reviews and shift handovers, documenting ownership, blockers, risks and next actions
- Act as the primary operational escalation point and coach team members
- Provide technical direction for complex meeting-room incidents and coordinate diagnosis across endpoint, operating system, application, account, network, peripheral and room-integration dependencies
- Own major or recurring issue progression and coordinate internal resolver groups, engineering teams and vendors
- Drive root-cause analysis and corrective actions for repeat failures and avoidable ticket demand
- Use operational data and monitoring insights to identify device-health risks, alert patterns, estate-wide issues and service degradation
- Improve alert quality, routing, thresholds and actionable diagnostics with monitoring and engineering teams
- Track device compliance, connectivity, application and operating-system health and operational readiness
- Coordinate recovery campaigns and validate device stability after corrective action
- Oversee meeting-room device onboarding, configuration validation, readiness testing, BAU handover, replacement and offboarding
- Coordinate with project managers, onsite support and dependent platform teams on deployment and decommissioning gaps
- Provide service-impact updates and facilitate technical bridges for high-impact or multi-domain issues
- Engage OEMs and support partners for advanced diagnostics, defect investigation, warranty and replacement cases
- Maintain and improve SOPs, knowledge articles, troubleshooting guides, support boundaries and escalation paths
- Review service performance, ticket ageing, recurring failures, backlog, restoration trends and improvement opportunities
- Drive automation, monitoring enhancements, self-heal opportunities and ticket-elimination initiatives
- Support operational readiness for new products, platform changes, service transitions and global deployment programmes
- Promote compliance with change, incident, problem, asset, security and data-handling requirements
Requirements
What you’ll need- Demonstrable experience leading or coordinating advanced AV, unified communications, meeting-room or endpoint operations in an enterprise environment
- Strong troubleshooting experience across Microsoft Teams Rooms, room peripherals, endpoint operating systems, device management and network dependencies
- Experience managing complex incidents, technical escalations, vendors and cross-functional resolver teams
- Practical understanding of IT service management processes, including incident, problem, change, request and knowledge management
- Experience producing operational reports, trend analysis, executive updates, technical documentation and knowledge content
- Ability to work effectively in a global support model and coordinate across regions, time zones and diverse stakeholder groups
- Bachelor’s degree or equivalent practical experience in information technology, electronics, telecommunications, AV systems or a related discipline (preferred)
- Relevant Microsoft, ITIL, vendor or service-management certification (preferred)
- Experience with ServiceNow, Microsoft Intune, Microsoft Pro Management Portal, Power BI, Power Query or comparable monitoring and analytics platforms (preferred)
- Exposure to device lifecycle programmes, service transition, automation and large-scale operational recovery initiatives (preferred)
Benefits
Comp & perks- Competitive salary
- Supportive and inclusive culture
- Global scale and career development opportunities