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EY

On-site Technician Associate

EY

. Float between Southern California offices as needed, with Los Angeles as the main location .

Posted 10/22/2026full-timeLos Angeles • California • United StatesJuniorMid-Level💰 $59,800 - $98,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing on-site technical support, troubleshooting AV and network issues, and managing ServiceNow tickets. Proficient in configuring Microsoft Surface Hubs and supporting various AV equipment while delivering exceptional customer service.

Highest-signal resume keywords
On-Site Technical Support ExperienceMicrosoft Surface Hub ConfigurationCrestron TroubleshootingServiceNow Ticket ManagementAV Equipment Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Troubleshooting PC IssuesTroubleshooting Mac IssuesNetwork Connectivity TroubleshootingPrinter Installation and ConfigurationMicrosoft Windows KnowledgeMicrosoft Office365 KnowledgeMicrosoft Teams Rooms SupportAsset ManagementAV Equipment ConfigurationMicrosoft Outlook Knowledge
Soft Skills
Outstanding Customer ServiceCommunication SkillsTeamworkMultitaskingOrganizational Skills
Tools & Technologies
ServiceNowMicrosoft Surface HubCrestronCondecoBarco Click SharePanoPolycomCiscoMicrosoft TeamsMicrosoft OneDrive
Industry Keywords
Technical SupportAV EquipmentNetwork IssuesSLA ManagementClient Engagement

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Float between Southern California offices as needed, with Los Angeles as the main location
  • Provide on-site technical support to customers working on-site, at client engagements, or off-site
  • Troubleshoot and resolve PC, Mac, application, AV, and network connectivity issues
  • Configure and troubleshoot Microsoft Surface Hubs
  • Diagnose and resolve Crestron network, audio, and video issues
  • Diagnose and resolve Microsoft Teams Rooms connectivity and interface issues
  • Support Condeco, Barco Click Share, Pano, Polycom, Cisco, and AV equipment
  • Manage ServiceNow tickets, prioritize tickets, and monitor SLAs
  • Support Microsoft Windows and Mac operating systems and Microsoft applications
  • Ship, receive, track, and manage hardware assets through disposal
  • Install, configure, relocate, and troubleshoot printers
  • Provide event and meeting support on-site or off-site
  • Travel occasionally to other EY locations, client engagement sites, or off-site events
  • Provide remote hands support under guidance from the network operations team
  • Deliver VIP/White Glove support
  • Provide occasional after-hours support

Requirements

What you’ll need
  • 2+ years of on-site technical support experience, or degree in related discipline
  • Knowledge of configuring Microsoft Surface Hubs, including display, audio, and network settings
  • Ability to troubleshoot Crestron network, audio, and video issues
  • Ability to troubleshoot Microsoft Teams Rooms connectivity, user interface, and meeting controls
  • Experience supporting Condeco, Barco Click Share, Pano, Polycom, Cisco, and AV equipment
  • Experience troubleshooting PC, Mac, application, AV, and network connectivity issues
  • ServiceNow ticket management, ticket prioritization, and SLA awareness
  • Working knowledge of Microsoft Windows and Mac operating systems
  • Working knowledge of Outlook, Teams, OneDrive, and Office365
  • Asset management experience
  • Printer installation, configuration, relocation, and troubleshooting
  • Outstanding customer service and communication skills
  • Ability to work in a team, multitask, and remain organized and detail oriented
  • Occasional travel and after-hours support may be required

Benefits

Comp & perks
  • Medical and dental coverage
  • Pension and 401(k) plans
  • Flexible vacation policy
  • EY Paid Holidays
  • Winter/Summer breaks
  • Personal/Family Care leave
  • Other leaves of absence
  • Professional growth opportunities
  • Inclusive culture
  • Equal employment opportunities
  • Reasonable accommodation for qualified individuals with disabilities, including veterans with disabilities