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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-user technology support, including hardware and software deployment, incident management, and effective communication with diverse user levels. Proficient in asset management and capable of resolving technical issues to enhance personnel productivity.
Highest-signal resume keywords
ServiceNow Incident ManagementServiceNow Change ManagementNexThink ToolEnd-User Technology SupportAsset Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware DeploymentSoftware DeploymentIncident ResolutionTechnical Problem IdentificationAsset Tracking
Soft Skills
Analytical SkillsCommunication SkillsInterpersonal SkillsOrganizational SkillsTime Management Skills
Industry Keywords
End-User SupportIT SupportCustomer ServiceTechnology ServicesOffice Relocation
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Deploy, install, configure, and test hardware and software for end users
- Provision and deprovision hardware and software for new hires and separating employees
- Assist with or coordinate end-user hardware repairs and software reinstallation
- Resolve incidents involving firm-standard end-user software, hardware, and mobile technologies
- Identify technical problem sources and trends to prevent recurrence
- Provide after-hours service for escalated issues and tasks
- Perform asset management, including procurement, receipt, inventory, tracking, and distribution
- Support off-site firm-sponsored functions and meetings
- Assist with IT tasks for office moves, buildouts, and relocations
- Act as remote hands for Telecommunications, Hosting, and other EY Technology functions
- Maintain knowledge of EY Technology services to address end-user needs and incidents
- Anticipate and resolve technology issues affecting personnel productivity
- Work under direct supervisor oversight with regular activity assignment and monitoring
- Physically work in an EY office
Requirements
What you’ll need- Experience in ServiceNow, such as Incident Management and Change Management
- Experience with NexThink Tool
- Effective analytical skills for addressing escalated and walk-up end-user incidents
- Ability to prioritize incidents and communicate priorities to end users
- Excellent communication, interpersonal, organizational, and time management skills
- Excellent customer service attitude
- Ability to liaise and work effectively with all levels of end users and IT personnel
- Ability to communicate effectively with supervisor and peers
- Approximately 2–4 years of experience in end-user technology support
- A Bachelor's degree or equivalent work experience is desirable
Benefits
Comp & perks- Flexible working
- Continuous learning and development opportunities
- Tools and flexibility to make a significant impact
- Insights, coaching and confidence to develop leadership
- Diverse and inclusive culture
- Physical, emotional, financial and social well-being benefits (specific benefits vary by country)