Production Services Analyst

. Provide operational and Level 3 support for production applications .

Posted 10/26/2026full-timeKochi • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational support, incident management, and application troubleshooting, with a strong foundation in .NET Framework, SQL Server, and web development technologies. Capable of executing preventative maintenance and collaborating effectively within multidisciplinary teams.

Highest-signal resume keywords

Operational Support ExperienceIncident ManagementApplication TroubleshootingKnowledge of .NET FrameworkSQL Server Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

.NET Framework 4.0C#HTMLJavaScriptJQueryMVCBootstrapSQL Server 2019Oracle 19cWindows Server 2019

Soft Skills

Strong Interpersonal SkillsVerbal CommunicationWritten CommunicationAbility to Meet DeadlinesFlexibility

Tools & Technologies

IISSSLSFTPSSISSQL Reporting Services

Industry Keywords

ITIL Incident ManagementProblem ManagementChange ManagementOperational MaintenanceVirtual Environment

Tech Stack

Tools & technologies

BootstrapJavaScriptjQueryOracleSQLSSIS.NET

About the role

Key responsibilities & impact

Provide operational and Level 3 support for production applications
Manage incidents, operational maintenance, development support and proactive or preventative systems analysis
Re-create, analyze, troubleshoot and diagnose application and platform incidents
Determine incident root causes, including configuration issues versus defects
Liaise with appropriate teams to develop corrective actions or workarounds
Install applications in supported environments
Deploy application upgrades and fixes
Respond to automated system health alerts
Execute scheduled and unscheduled operational maintenance and application monitoring tasks
Perform routine system audits for preventative maintenance and report on status
Follow EY and ITIL Incident, Problem and Change Management guidelines
Log, monitor, update, prioritize and resolve calls in a timely manner
Document work according to required standards, methods and procedures
Apply relevant standards, methods, tools and applications
Plan, schedule and monitor work to meet time and quality targets
Address system and application vulnerabilities identified by the Global Vulnerability Management team in collaboration with application teams
Make technical decisions regarding service restoration, such as rebooting servers or engaging other teams

Requirements

What you’ll need

Degree in Computer Science or related discipline
Further or Higher education standard qualification
Fluent in English, written and verbal
3+ years of experience in an Operational Support environment/discipline
Knowledge of .NET Framework 4.0 and above
Full stack front-end technology experience: HTML, jQuery, JavaScript
Experience with C#, MVC and Bootstrap web development frameworks
Intermediate to Advanced knowledge of IIS, SSL, SFTP and similar web platforms
Good knowledge of SQL Server 2019, SSIS and SQL Reporting Services
General knowledge of Oracle 19c
Familiarity with SQL DBMS interfaces and integrated tools
Knowledge of Windows Server 2019 operating system
Knowledge of troubleshooting tools and techniques for networks and systems
Experience supporting applications in shared or virtual environments
Flexibility to work extra non-standard hours
Ability to work within a multidisciplinary team and independently
Strong interpersonal, verbal and written communication skills
Ability to meet agreed deadlines and demonstrate productivity
Required to work in a virtual environment

Benefits

Comp & perks

Competitive salary
Opportunity to build a career at EY
Inclusive culture
Global scale and support
Technology and development opportunities