Senior Account Manager, Associate Director

. Manage one Premier or Strategic account within the Telecommunications Sector .

Posted 9/25/2026full-timePhiladelphia • Pennsylvania • United StatesSenior💰 $132,900 - $263,100 per yearWebsite

Key responsibilities & impact

Manage one Premier or Strategic account within the Telecommunications Sector
Work with the Global Client Service Partner, Sales Executive, and Account Leads to co-develop account strategy
Drive global execution of account plans
Facilitate service line planning, account integration, pursuit support, and pipeline development
Serve as a strategic advisor and knowledge hub for the account
Connect client priorities and industry trends with EY capabilities, growth drivers, and innovative solutions
Leverage the global EY network to connect clients with the right people
Generate sales pipeline, develop relationships, and provide deal coaching
Drive account strategy and innovation, client relationship growth, sales acceleration, and talent development
Ensure cross-service-line and cross-geography team integration
Deliver exceptional client service in internal and external interactions
Own the Client Experience process, including plan development, interviews, action tracking, and year-end follow-up
Maintain regular on-site presence with client stakeholders as business needs dictate

What you’ll need

10–12+ years of account management or similar relevant experience
Must be based in the Philadelphia area
Demonstrated ability to communicate, present, and influence credibly and effectively at all organizational levels
Effective influencing and relationship-building skills with strong executive presence
Excellent written, verbal, and presentation skills
Strong attention to detail and sound organizational skills
Ability to manage multiple priorities simultaneously
Bachelor’s degree; emphasis in Marketing or Business preferred
Understanding of Telecommunications industry trends, including 5G and connectivity transformation, digital and AI innovation, customer experience, enterprise growth strategies, and large-scale business and operational transformation
Ability to navigate complex organizations and orchestrate multidisciplinary teams
Ability to work with minimal supervision and strong problem-solving ability
Strong communication, coaching, and facilitation skills
Ability to establish credibility and trust
Experience delivering client-focused solutions based on customer needs
Strong business/commercial acumen and understanding of major industry sector trends
Leadership, facilitation, coaching, and mentoring skills
Strategic thinking and analytical skills
Change management and strong project management experience

Comp & perks