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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and multitasking abilities while managing executive support services, including travel, meetings, and client relationships. Proficient in MS Office and CRM systems, with a focus on effective communication and team collaboration in a remote environment.
Highest-signal resume keywords
Executive Support ManagementTeam LeadershipProject Planning and ManagementClient Relationship ManagementMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diary ManagementTravel CoordinationExpense ReconciliationMeeting CoordinationCRM Pipeline ManagementTimesheet ManagementEmail Correspondence ManagementProject Information MaintenanceVirtual Secretarial ServicesBusiness Operations Understanding
Soft Skills
Strong Multitasking SkillsOrganizational SkillsExcellent Communication SkillsTeam CollaborationDiplomatic Client Interaction
Tools & Technologies
MS OfficeMS OutlookMS LyncIT Database Systems
Certifications & Qualifications
Bachelor’s Degree or Equivalent
Industry Keywords
Executive Assistant SupportRemote Team EnvironmentClient Visits CoordinationEvent ManagementVirtual Work Environment
About the role
Key responsibilities & impact- Oversee and manage Executive Assistant support services for allocated senior executives
- Lead a team of Executive Assistants in a remote team environment
- Deliver diary, travel, event and meeting, expense, client relationship, email, CRM, timesheet and general administrative support
- Manage internal and external appointments, meetings, events, videoconferences and online meetings
- Coordinate meeting facilities, equipment, catering, agendas and attendees
- Manage executive travel bookings, approvals, passports, visas, costs and itineraries according to EY policy
- Screen, action, alert, file and delete executive email correspondence
- Coordinate client visits, events, mailing lists and marketing data
- Support CRM pipeline management, opportunity administration, reporting, contact and activity administration
- Collate, process and reconcile reimbursable expenses
- Collate and enter weekly timesheet information
- Record meeting minutes and actions, maintain project information, record learning/CPE hours, support EY tools, capture and process business information, transcribe recorded meetings and perform ad-hoc service-line tasks
- Collaborate with the onshore GDS Liaison Coordinator to ensure EA team members are appropriately skilled
- Work in time zones suitable for the client base and step in as needed to ensure effective service delivery
Requirements
What you’ll need- Bachelor’s degree or equivalent
- Good command over English (written & spoken) is mandatory
- Minimum 6 to 8 years of work experience
- At least 3 years in a supervisory role
- At least 1 year of experience working in a team environment handling virtual secretarial services is preferred
- Open to work in shifts
- Strong multitasking, prioritization, organizational and time management skills
- Strong network coordination skills
- Comfortable using IT database systems
- Excellent written and oral communication skills
- Strong team player comfortable working collaboratively
- Very good understanding of business functions and operations
- Ability to work virtually and independently
- Demonstrated project planning and management ability
- Ability to deal diplomatically with clients
- Flexibility to work outside normal hours when required
- Proficient in MS Office (Word, Excel and PowerPoint)
- Fair knowledge of MS Outlook and Lync
- Ability to interact with senior management
- Professional, diplomatic communication style
- Quality-focused and detail-oriented
- Self-starter able to manage with minimal direction
Benefits
Comp & perks- Continuous learning and development opportunities
- Tools and flexibility to make a meaningful impact
- Insights, coaching and confidence-building leadership development
- Diverse and inclusive culture
- Collaboration with global EY teams on exciting projects
- Exposure to learning, skills and insights across a global delivery network