Senior Associate, Partnership Operations Business Enablement

. Own day-to-day intake, routing, tracking, and resolution of inquiries received through the Partnership Operations mailbox and related channels .

Posted 10/15/2026full-timeUnited StatesSenior💰 $60,400 - $109,600 per yearWebsite

Tools & technologies

SQL

Key responsibilities & impact

Own day-to-day intake, routing, tracking, and resolution of inquiries received through the Partnership Operations mailbox and related channels
Monitor mailboxes and voicemails for partner inquiries, requests, and follow-ups
Review, route, and track inquiries by topic, urgency, ownership, response status, and next steps
Follow up with owners and escalate time-sensitive, complex, or unresolved matters
Identify recurring inquiry themes and process gaps
Draft approved canned responses with department leaders
Use mailbox metrics to surface trends, aging items, and escalation needs
Partner with the technology team to simplify intake, routing, tracking, and reporting
Provide backup coverage for Partner Data Integrity and Reporting responsibilities
Process user access provisioning and de-provisioning for Partnership systems and folders
Maintain and triage the SharePoint-based PO Requests Tracker
Manage OneAccess group ownership for shared mailboxes and Partnership security/distribution groups
Support partner data accuracy in POA and coordinate with Global IT/system owners on variances
Review mailing populations before distribution
Load emails and distribution lists and issue partner communications through PMT and PNN
Coordinate partner data report requests and route report-generation needs through the PO Technology request process
Support approved PNN homepage and content updates
Support onboarding-related PNN activity, including Welcome Kit uploads, portal links, and population syncs

What you’ll need

Bachelor's degree required
Minimum of 3–5 years of experience in business operations, administration, project coordination, or a related function
Strong organizational, project management, and follow-up skills
High attention to detail and commitment to accuracy
Strong written communication skills
Sound judgment for urgent, sensitive, or complex matters requiring escalation
Comfort with Microsoft Outlook, Teams, Excel, SharePoint, Power Automate, and similar tools
Ability to perform basic data queries/extracts and reviews using Excel, Power BI, SQL, or MS Access
Strong customer-service mindset
Process-oriented mindset
Excellent interpersonal skills
Flexibility to support time-sensitive inquiries and urgent follow-up needs
Ability to learn Partnership systems and take on data-management backup responsibilities
Knowledge of accounting, taxation, and data warehousing useful but not essential
Prior exposure to shared-mailbox management and systems/data administration preferred but not required

Comp & perks