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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in resource management and scheduling, with a strong focus on optimizing personnel allocation and enhancing operational efficiency. Proficient in analyzing performance metrics and implementing solutions to improve compliance and resource utilization.
Highest-signal resume keywords
Resource ManagementScheduling SupportPerformance AnalysisProject ManagementMicrosoft Excel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Resource SchedulingForecastingRVA ManagementReportingData AnalysisBooking ValidationConflict ResolutionCapacity ManagementHeadcount ForecastingCompliance Improvement
Soft Skills
Organizational SkillsTime ManagementEffective CommunicationAttention to DetailProblem-Solving
Tools & Technologies
EY AdvanceProfindaRetainCoE Analytics
Industry Keywords
Resource DeploymentService-Line PerformanceHoliday ManagementOnboardingClient-Team Training
About the role
Key responsibilities & impact- Serve as Experience Management point of contact for assigned service, industry or sector teams
- Execute resource scheduling activities and provide high-quality scheduling support
- Provide end-to-end resourcing support for the Resource Deployment team and business
- Manage deployments, forecasting, RVA management, reporting, and matching supply with demand
- Draw insights from EY Advance and Profinda
- Compare weekly service-line performance with forecasts and actuals
- Research root causes of performance-impacting areas
- Follow up on variances, improve Retain/Profinda compliance, and escalate issues
- Support holiday management by reviewing holiday balances and escalating high or over-planned balances
- Handle ad hoc reporting requests through the CoE Analytics team
- Validate bookings, update Retain, resolve booking errors, and escalate capacity issues
- Highlight resource-booking issues and support basic conflict resolution
- Share capacity across the resourcing network to maximize utilization
- Coordinate stock-count processes where applicable
- Validate non-confirmed bookings and de-tags in Retain/Profinda
- Match resource supply with demand, particularly at junior levels
- Attend resourcing and operations meetings and update actions in Retain
- Track relevant movements and roll them forward
- Support onboarding, resourcing inductions, and systems access for new joiners
- Maintain Headcount Forecaster accuracy
- Support adoption of competency, skills, and CV repositories
- Coordinate mandatory client-team training nominations, scheduling, and swaps
- Allocate personnel, supervise team members, assign tasks, and optimize performance as needed
Requirements
What you’ll need- Graduates with 5-6+ years of post-qualification experience
- Preferably experience in resource management, scheduling and staffing concepts
- Exposure to short-term and long-term resource planning is an added advantage
- Ability to manage concurrent activities and prioritize effectively
- Strong organizational and time management skills
- Effective oral and written communication skills
- Proficiency with Microsoft Word and Excel
- Flexibility with working hours
- Ability to work in a constantly changing environment
- Professional demeanour
- Attention to detail and ability to follow procedures accurately
- Ability to establish partnerships across organizational levels
- Ability to identify root causes and develop measurable solutions
- Ability to analyze information and apply logic and process knowledge
- Strong business acumen
- Excellent organizational and project management skills
- Ability to prioritize and execute multiple tasks
Benefits
Comp & perks- Flexible environment
- Diverse and inclusive culture
- Opportunities to build new skills
- Opportunities to take on leadership roles
- Mentorship and professional growth opportunities
- Health and wellness packages
- Rewards
- Learning opportunities
- Disability-related adjustments or accommodations during recruitment
- Equal opportunity employment