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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and attention to detail in managing learning administration tasks, including scheduling, record maintenance, and communication. Proficient in Microsoft 365 tools to support effective program coordination and learner engagement.
Highest-signal resume keywords
Learning Administration ExperienceMicrosoft 365 ProficiencyOrganizational SkillsCustomer Service MindsetData Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Record MaintenanceData EntryReport PreparationProgram CoordinationSchedulingEvent CoordinationLearning Management SystemsProcess ImprovementCommunication Preparation
Soft Skills
Attention to DetailWritten CommunicationVerbal CommunicationCollaborationProblem-Solving
Tools & Technologies
Microsoft OutlookMicrosoft ExcelMicrosoft PowerPointMicrosoft TeamsSharePoint
Industry Keywords
Learning AdministrationProgram CoordinationCustomer SupportBusiness AdministrationAdministrative Support
About the role
Key responsibilities & impact- Monitor the Tax learning mailbox and respond to routine inquiries
- Provide learners with information about courses, registration, attendance, assignments, completion requirements and learning systems
- Assist with registration, enrolment, assignment and system-access questions
- Record inquiries, track open items and follow up with learners or internal teams
- Refer and escalate complex, sensitive or urgent matters
- Maintain FAQs, standard responses and learner support resources
- Provide administrative support for Tax learning programs and recurring learning activities
- Create and update learner rosters, nominations, registrations, assignments, attendance and completion records
- Schedule virtual, in-person and blended sessions, including invitations, reminders, meeting links and room bookings
- Prepare and distribute learner materials, joining instructions, calendars and post-session communications
- Coordinate facilitators, calendars, briefing meetings, materials and learning-platform access
- Schedule planning meetings, prepare agendas, record action items and follow up on tasks
- Enter and update learning data in systems, trackers and spreadsheets
- Check records for completeness and accuracy and compile routine reports
- Maintain basic records of program expenses, purchase requests and invoices
- Maintain SharePoint and Teams sites, shared folders and learner resources
- Identify recurring administrative issues and support process improvements
- Provide administrative coverage during peak learning periods, program launches and team absences
Requirements
What you’ll need- One to three years of experience in learning administration, program coordination, customer support, business administration or a related area
- Experience coordinating schedules, meetings, events or recurring administrative activities
- Experience maintaining records, trackers or spreadsheets and preparing routine communications or reports
- Working knowledge of Microsoft 365, particularly Outlook, Excel, PowerPoint, Teams and SharePoint
- Demonstrated ability to organize work, meet deadlines and provide accurate, responsive support
- Strong organizational skills and attention to detail
- Clear and professional written and verbal communication skills
- Customer service mindset
- Ability to enter, organize and check data accurately and maintain complete records
- Ability to follow established processes, use sound judgment and escalate issues appropriately
- Ability to work independently and collaborate effectively with team members
- Willingness to learn new systems, processes and Tax learning requirements
Benefits
Comp & perks- Competitive compensation package
- Comprehensive medical coverage
- Prescription drug coverage
- Dental coverage
- Defined contribution pension plan
- Vacation policy
- Firm-paid days
- Statutory holidays
- Paid personal days (based on province of residence)
- Support, coaching and feedback from colleagues
- Opportunities to develop new skills and progress your career
- Freedom and flexibility to handle the role in a way that’s right for you