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EY

Senior Customer Experience Designer

EY

. Define and drive experience vision, strategy, and design principles across products and services .

Posted 9/18/2026full-timeHyderabad • IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in User Experience Design, Product Design, and Human-Centered Design, with a strong focus on leading multidisciplinary teams and driving design strategy. Proficient in leveraging customer insights and emerging technologies to create innovative design solutions and enhance user experiences.

Highest-signal resume keywords
User Experience DesignDesign SystemsFigmaUser ResearchAI-Enabled Design Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
User Experience DesignProduct DesignHuman-Centered DesignInteraction DesignInformation ArchitecturePrototypingUsability TestingAccessibility StandardsDesign TokensService Design
Soft Skills
Stakeholder ManagementExecutive CommunicationTeam InspirationEmpathyCoaching
Tools & Technologies
FigmaAI-Assisted Design ToolsDesign SystemsCollaborative Design WorkflowsPrototyping Tools
Certifications & Qualifications
Bachelor's in DesignMaster's in DesignCertification from IITsCertification from HFI
Industry Keywords
Financial ServicesBankingFinTechRegulated IndustriesEnterprise Environments

About the role

Key responsibilities & impact
  • Define and drive experience vision, strategy, and design principles across products and services
  • Translate customer insights, market opportunities, and business objectives into actionable experience roadmaps
  • Lead, mentor, and grow multidisciplinary teams including UX Designers, Researchers, Content Designers, and Design Operations specialists
  • Establish design practices that promote quality, collaboration, innovation, and continuous improvement
  • Partner with Product, Engineering, Business, and Delivery teams to ensure customer needs inform decision-making
  • Drive end-to-end design execution across research, UX, UI, prototyping, and delivery
  • Strengthen and scale design systems, accessibility standards, and reusable experience patterns
  • Leverage customer research, usability testing, analytics, and experimentation to inform design decisions
  • Facilitate workshops, stakeholder engagements, and executive presentations to build alignment
  • Explore and adopt AI-enabled design workflows, intelligent prototyping, and emerging experience technologies

Requirements

What you’ll need
  • 6+ years of experience in User Experience, Product Design, Human-Centered Design, or related disciplines
  • Minimum 3 years leading design teams in a managerial or leadership capacity
  • Proven experience building and scaling UX capabilities within complex enterprise environments
  • Experience working with global stakeholders and distributed teams
  • Strong capability across User Research, User Experience Design, Product Design, Interaction Design, and Information Architecture
  • Expert proficiency in Figma, design systems, prototyping, design tokens, and modern collaborative design workflows
  • Strong understanding of AI-assisted design tools and emerging experience design technologies
  • Good understanding of Experience Strategy, Service Design, Accessibility, and Inclusive Design
  • Strong stakeholder management, client engagement, and executive communication skills
  • Ability to inspire teams through vision, empathy, coaching, and execution
  • Proven ability to influence outcomes, navigate ambiguity, and balance strategy with delivery
  • Strong business acumen and customer-centric mindset
  • Bachelor's or Master's in Design, HCI, or related disciplines, or graduation with proven experience in design
  • Certification programs from institutions like IITs, HFI, etc. preferable for graduates from non-design faculties
  • Ideally, experience in Financial Services, Banking, FinTech, or other regulated industries
  • Ideally, experience leading multidisciplinary design organizations
  • Ideally, experience integrating AI-driven solutions into design and product development workflows