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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring and customizing ServiceNow systems, including workflow creation and automation. Proficient in integrating applications and systems while delivering technical specifications and performance analytics.
Highest-signal resume keywords
ServiceNow CSA CertificationJavaScript ProficiencyServiceNow Application ImplementationExperience with Authentication ProtocolsDisciplined Agile Delivery Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationWorkflow CreationProcess AutomationData ManipulationSystem Integration TestingPerformance AnalyticsHTML ProficiencyAngular JS ProficiencyService Portal ImplementationMachine Learning Knowledge
Tools & Technologies
ServiceNowOrchestrationWeb ServicesSOAPTFSJIRAActive DirectoryLDAPSiteMinderAzure
Certifications & Qualifications
ServiceNow CSA CertificationCIS CertificationITIL Foundations Certification
Industry Keywords
SDLCDisciplined Agile DeliveryITOMHRSDCSMSPMSecOpsIRMITSMIntegration
Tech Stack
Tools & technologiesAngularAzureIoTITSMJavaScriptSDLCServiceNowSOAPTFS
About the role
Key responsibilities & impact- Configure and customize ServiceNow systems, including creating workflows
- Build service request fulfillment workflows from customer requirements using requests, request items, tasks, workflows, UI actions, client scripts, and business rules
- Use scripting tools and ServiceNow functionality to automate repetitive tasks
- Perform integrations and process automation using Orchestration, Web Services, SOAP calls, and related tools
- Gather specifications from business departments and deliver products/releases meeting requirements
- Interpret business and functional requirements and develop technical specification documentation
- Load, manipulate, and maintain data between ServiceNow and other systems
- Work with business liaisons to generate dashboards, home pages, Performance Analytics data collectors, and reports
- Analyze user stories and internal procedures to improve system capabilities, automate process workflows, and address scheduling limitations throughout ServiceNow releases
- Perform system and integration testing with sample and live data
- Work with EY ServiceNow practices globally and leading businesses across industries
Requirements
What you’ll need- College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
- Approximately 3 to 7 years of experience in a development role
- Demonstrated progression of increasingly complex job responsibilities
- ServiceNow CSA certification plus any CIS certification is mandatory
- Experience with authentication protocols such as Active Directory, LDAP, SiteMinder federation, or Azure
- Experience with Disciplined Agile Delivery software release build/deploy processes
- Experience integrating internal and external applications and systems
- Proficiency in JavaScript, HTML, Angular JS, and good web design practices
- Service Portal implementation experience
- Implementation experience with ServiceNow applications such as Agentic AI, Gen AI, ITOM, HRSD, CSM, SPM, SecOps, IRM, ITSM, Flow Designer, HAM, SAM, Integration, ITAM, ServiceNow Portal/UI Builder, or SPM
- Performance Analytics implementation experience
- Knowledge of digital technologies such as Machine Learning, AI, IoT, and Blockchain
- ITIL Foundations certification is a plus
- Experience with SDLC, TFS, JIRA, or equivalent tools
- Knowledge of features in the latest ServiceNow version