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EY

Senior HR Generalist

EY

. Manage end-to-end employee lifecycle activities, including hire, job changes, leave of absence, and termination .

Posted 11/11/2026full-timeMiguel Hidalgo • MexicoSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR Operations and Employee Lifecycle Management, with a strong focus on process design, continuous improvement, and automation. Proficient in leveraging HR systems like Workday and ServiceNow to enhance service delivery and ensure compliance.

Highest-signal resume keywords
HR Operations ManagementWorkday ProficiencyServiceNow ExperienceProcess ImprovementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Employee Lifecycle ManagementHR Transaction ExecutionData AnalysisProcess DesignCompliance Management
Soft Skills
Empathetic SupportCommunication SkillsCollaborationProblem-Solving
Tools & Technologies
WorkdayServiceNowHR PortalsAI-Enabled Solutions
Industry Keywords
HR Shared ServicesPeople OperationsCustomer CareGlobal HR StandardsCase Management Systems

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Manage end-to-end employee lifecycle activities, including hire, job changes, leave of absence, and termination
  • Drive deflection of Tier 1 queries to self-service and AI-enabled front-door solutions
  • Resolve Tier 2 employee and manager queries through calls, video, ServiceNow, HR portal, and email
  • Execute HR transactions in Workday and ServiceNow accurately and promptly
  • Govern and generate HR documentation using standardized and future AI-enabled templates
  • Review AI-generated content for accuracy, compliance, tone, and policy alignment
  • Apply global HR standards while ensuring governance, compliance, and local regulatory alignment
  • Guide people leaders through HR processes, self-service channels, and AI-enabled support
  • Provide empathetic and professional employee and people-leader support
  • Support adoption of self-service tools, HR portals, and AI-driven HR solutions
  • Identify opportunities for process improvement, simplification, and automation
  • Contribute to HR workflow optimization, global process design, and standardization
  • Maintain HR knowledge content governance and AI-enabled content ownership
  • Ensure data accuracy, documentation, and compliance across HR processes
  • Support reporting, dashboards, and insights for operational decision-making
  • Leverage digital HR tools and analytics to improve service delivery
  • Identify query and process trends to inform proactive improvements
  • Partner with HR stakeholders and collaborate across global teams
  • Support training, guidance, cross-functional initiatives, and HR transformation programs

Requirements

What you’ll need
  • Strong experience in HR Operations / Employee Lifecycle Management
  • Knowledge of HR systems such as Workday, SAP, and ServiceNow
  • Experience handling high-volume Tier 1 and Tier 2 query resolution
  • Strong focus on process design, continuous improvement, and automation
  • Proven ability to operate in a global, matrixed environment
  • Strong stakeholder management and communication skills
  • Ability to use data to drive insights and improvements
  • Human-centric approach focused on employee experience
  • Experience in HR Shared Services, People Operations, or Customer Care
  • Familiarity with case management systems such as ServiceNow and Workday
  • Experience with process improvement, transformation, or automation initiatives
  • Exposure to global HR processes and compliance requirements
  • Fluency in English; additional languages are advantageous

Benefits

Comp & perks
  • Flexible environment
  • Diverse and inclusive culture
  • Professional development and continuous learning opportunities
  • Opportunities to build new skills and take on leadership roles
  • Mentorship and networking opportunities
  • Health and wellness packages
  • Rewards
  • Learning opportunities
  • Disability-related recruitment adjustments or accommodations
  • Equal opportunity and Diversity, Equity & Inclusion commitment