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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in logistics coordination, project management, and compliance tracking within learning environments. Proficient in utilizing LMS tools and Microsoft Office applications to optimize training administration and support effective communication.
Highest-signal resume keywords
Logistics CoordinationProject ManagementExcel ProficiencyMS Teams ProficiencySharePoint Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Logistics SupportCourse SchedulingCompliance ManagementLMS ReportingVILT ProductionClassroom SetupData AnalysisProgram DeploymentParticipant ManagementEvaluation Reporting
Soft Skills
Attention to DetailImpeccable CommunicationOrganizational SkillsInterpersonal SkillsTeam Collaboration
Tools & Technologies
ExcelMS TeamsSharePointOffice 360SuccessFactors LMS
Industry Keywords
Learning ServicesTraining EventsCompliance TrackingELearning ProgramsFacilitator Management
About the role
Key responsibilities & impact- Coordinate and provide logistics support for service line learning
- Submit courses and schedule offerings
- Manage participant rosters, communications and compliance
- Coordinate course deployment, production, and pre- and post-course activities
- Execute logistical planning for in-person training events, off-site accommodations and on-site support in the Toronto office
- Schedule sessions with producers and production technologies, including virtual producer teams and recordings
- Prepare classroom sizing and setup, participant materials, polling questions and breakout rooms
- Maintain current schedules and rosters across teams
- Maintain the SharePoint site for assigned areas
- Ensure CE credits are awarded
- Track classroom-training no-shows and missed-time attestations
- Participate in weekly status meetings with the Learning Services Specialist and Learning Deployment Manager
- Produce VILT sessions and Teams Live Webcasts
- Create learning items and class offerings in SuccessFactors LMS
- Support curation of level-based eLearning programs and schedule webcasts
- Create and manage weekly learning compliance tracking
- Use LMS reporting functionalities to optimize learning administration
- Assist with facilitator management and recognition
- Provide facilitator troubleshooting and support before, during and after classes
- Distribute evaluation summary reports and support program debriefs
- Review invoices for accuracy and approvals
- Compile monthly learning accruals and advise the Learning Leader when needed
Requirements
What you’ll need- Experience in managing conference logistics, program deployment or project management
- Proficient in Excel, including filters, VLOOKUPs, pivot tables and Power Query
- Proficient in MS Teams, SharePoint and Office 360
- Strong attention to detail and impeccable communication skills
- Strong analytical, organizational and project management skills
- Great interpersonal skills and ability to build and maintain trusted relationships
- Willingness to work in a team environment
- Ability to manage multiple priorities independently during peak times
- Ability to take initiative and think through next steps and prioritize items
- May require overtime during peak times
Benefits
Comp & perks- Competitive compensation package
- Comprehensive medical coverage
- Prescription drug coverage
- Dental coverage
- Defined contribution pension plan
- Great vacation policy
- Firm-paid days
- Statutory holidays
- Paid personal days based on province of residence
- Support, coaching and feedback from engaging colleagues
- Opportunities to develop new skills and progress your career
- Freedom and flexibility to handle your role in a way that’s right for you
