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EY

Senior Tech Consultant – ServiceNow HR Service Delivery

EY

. Lead ServiceNow Transformation teams in a rapidly growing area of the business .

Posted 9/15/2026full-timeChicago • United StatesSenior💰 $102,500 - $187,900 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading ServiceNow HRSD projects, including design, configuration, and implementation, while effectively managing and mentoring teams. Proficient in bridging business needs with technical solutions and ensuring successful project delivery through strong stakeholder engagement and communication.

Highest-signal resume keywords
ServiceNow HRSD Project ExperienceServiceNow Certified Implementation Specialist – HR Service DeliveryTeam Leadership and SupervisionPerformance Analytics and ReportingServiceNow AI Solutions Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
ServiceNow ConfigurationServiceNow DevelopmentSystem Architecture DesignRequirements AnalysisProject ManagementAgile Delivery ManagementWaterfall Delivery ManagementProcess ImplementationTesting and DeploymentClient Relationship Management
Soft Skills
CommunicationAdaptabilityProblem SolvingTeamworkRelationship Building
Tools & Technologies
EmployeeWorksEmployee SlateNow AssistAgenticAI Control Tower
Certifications & Qualifications
ServiceNow Certified Systems AdministratorServiceNow Certified Application DeveloperServiceNow Certified Implementation Specialist – HR Service DeliveryServiceNow Certified Master ArchitectServiceNow Certified Technical Architect
Industry Keywords
Big 4 Consulting ExperienceHR Service DeliveryGovernanceData ReadinessSecurity/Privacy

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Lead ServiceNow Transformation teams in a rapidly growing area of the business
  • Motivate and develop team members and establish and maintain new client relationships
  • Bridge business needs and technical solutions
  • Interact with business stakeholders to gather and analyze requirements
  • Ensure newly implemented technology solutions meet business requirements
  • Collaborate with technical teams to design and deliver effective system architecture solutions
  • Engage with clients and internal teams to ensure successful project delivery
  • Travel regularly as needed to meet with clients and build relationships
  • Act as a workstream lead across ServiceNow HRSD project and solution delivery, including design, configuration/development, testing, and deployment
  • Manage and mentor a multi-disciplinary team of 3-5 resources, including offshore consultants, developers, and testers
  • Provide ServiceNow HRSD process implementation guidance and leading-practice expertise
  • Shape AI-enabled HRSD use cases using EmployeeWorks and Employee Slate
  • Advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement
  • Analyze people, process, and technology capabilities and contribute to strategic roadmaps
  • Lead client process and design sessions and facilitate requirements workshops
  • Support waterfall and agile delivery management, including planning, status reporting, budgets, and risk and issue logs
  • Create high-quality deliverables and project artifacts

Requirements

What you’ll need
  • A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
  • Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
  • ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
  • Minimum of 1 ServiceNow Certified Implementation Specialist – HR Service Delivery certification
  • 3+ years of Big 4 or equivalent consulting experience
  • Experience leading teams and supervising others
  • Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
  • A driver’s license valid in the U.S.
  • Ability to travel to meet client needs
  • ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) (ideally)
  • Performance analytics and reporting experience (certifications are a plus)
  • Employee Center and Workplace Service Delivery experience (certifications are a plus)
  • Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

Benefits

Comp & perks
  • Medical and dental coverage
  • Pension plan
  • 401(k) plan
  • Wide range of paid time off options
  • Professional growth
  • Inclusive culture
  • Reasonable accommodation for qualified individuals with disabilities, including veterans with disabilities