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EY

Senior Tech Consultant – ServiceNow IT Operations Management, ITOM

EY

. Lead ServiceNow Transformation teams in a rapidly growing area of EY’s business .

Posted 9/15/2026full-timeChicago • United StatesSenior💰 $102,500 - $187,900 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow ITOM/CMDB project delivery, including design, configuration, and implementation. Proven ability to lead teams, manage client relationships, and develop user interfaces that enhance user experience across multiple platforms.

Highest-signal resume keywords
ServiceNow ITOM/CMDB Project ExperienceServiceNow Certified Systems Administrator (CSA)ServiceNow Certified Implementation SpecialistAgile and Waterfall Delivery ModelsTeam Leadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
User Interface DevelopmentSoftware Component CreationRequirements AnalysisClean Code WritingProcess Implementation GuidanceProject ManagementPerformance AnalyticsReporting ExperienceServiceNow AI SolutionsConfiguration and Development
Soft Skills
Strong CommunicationAdaptabilityProblem SolvingTeamworkRelationship BuildingDependabilityOrganization
Tools & Technologies
ServiceNowITOMCMDBAI Control TowerNow AssistAgentic
Certifications & Qualifications
ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist – Data FoundationsServiceNow Certified Implementation Specialist – DiscoveryServiceNow Certified Implementation Specialist – Event ManagementServiceNow Certified Implementation Specialist – Service MappingServiceNow Certified Implementation Specialist – ITSMServiceNow Certified Implementation Specialist – HAMServiceNow Certified Implementation Specialist – SAM
Industry Keywords
Big 4 Consulting ExperienceClient Relationship ManagementUser Experience EnhancementProject Artifacts CreationTravel Requirements

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Lead ServiceNow Transformation teams in a rapidly growing area of EY’s business
  • Establish and maintain new client relationships
  • Identify and define user/customer requirements
  • Develop user interfaces across mobile, web, and tablet platforms
  • Create software components and services that interact with upstream and downstream components
  • Collaborate with clients to gather and analyze requirements
  • Design and develop functional user interfaces that enhance user experience
  • Write clean, maintainable code and create specifications supporting business objectives
  • Act as a workstream lead across ServiceNow ITOM/CMDB project and solution delivery, including design, configuration/development, testing, and deployment
  • Provide ServiceNow ITOM/CMDB process implementation guidance and leading-practice expertise
  • Analyze people, process, and technology capabilities and contribute to strategic roadmaps
  • Advise on CMDB and ITOM connectivity to ITSM processes
  • Lead client process and design sessions and facilitate requirements workshops
  • Support planning, status reporting, budgets, and risk and issue logs
  • Travel regularly as required to meet clients

Requirements

What you’ll need
  • A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
  • Typically, no less than 2 - 4 years relevant ServiceNow ITOM/CMDB project experience
  • ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
  • Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – Data Foundations; ServiceNow Certified Implementation Specialist – Discovery; ServiceNow Certified Implementation Specialist – Event Management; ServiceNow Certified Implementation Specialist – Service Mapping
  • 3+ years of Big 4 or equivalent consulting experience
  • Experience leading teams and supervising others
  • A driver’s license valid in the U.S.
  • Ability to travel to meet client needs
  • Experience in waterfall and agile delivery models
  • Ability to create high quality deliverables and project artifacts
  • Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources
  • Strong communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization skills
  • Ideally: ServiceNow Certified Implementation Specialist – ITSM or HAM or SAM
  • Ideally: Performance analytics and reporting experience
  • Ideally: Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

Benefits

Comp & perks
  • Medical and dental coverage
  • Pension plan
  • 401(k) plan
  • Wide range of paid time off options
  • Professional growth
  • Inclusive culture
  • Reasonable accommodation for qualified individuals with disabilities including veterans with disabilities