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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Microsoft Dynamics 365 CRM development, configuration, and implementation, with a strong focus on delivering scalable solutions across various modules. Proficient in C#, JavaScript, and Power Platform, with proven leadership and stakeholder management skills in Agile environments.
Highest-signal resume keywords
Microsoft Dynamics 365 CRM DevelopmentC# ProgrammingAgile MethodologiesPower Platform ProficiencySystem Architecture Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Dynamics 365 CRMC#JavaScriptHTMLCSSPluginsWorkflowsPower AppsPower AutomatePower BI
Soft Skills
Effective CommunicationStakeholder ManagementLeadershipProblem-SolvingAnalytical Skills
Tools & Technologies
Dynamics 365 SDKWeb APIAzurePower PlatformDataverseCopilot StudioAzure FunctionsAzure Logic AppsAzure Service BusSSIS
Certifications & Qualifications
Microsoft Dynamics 365 CertificationPower Platform Certification
Industry Keywords
CRM Data ModelsAgile Delivery EnvironmentsPerformance TuningSystem IntegrationField Service Solutions
Tech Stack
Tools & technologiesAzureJavaScriptSSIS
About the role
Key responsibilities & impact- Lead the design, development, configuration, and implementation of Microsoft Dynamics 365 CRM solutions
- Architect and deliver end-to-end solutions across Sales, Customer Service, Marketing, and Field Service modules
- Develop and customize entities, forms, views, dashboards, workflows, plugins, and integrations
- Build custom solutions using C#, JavaScript, HTML, CSS, Dynamics 365 SDK, and Web API
- Design and implement scalable integrations using Azure and Power Platform
- Oversee system architecture, performance tuning, testing, troubleshooting, and deployment
- Provide technical leadership and mentoring to team members
- Engage with business and technical stakeholders and translate complex technical concepts into actionable discussions
- Participate in project planning, sprint ceremonies, estimations, and delivery governance using Agile methodologies
- Stay current with Dynamics 365 and Power Platform advancements and recommend improvements
- Make decisions, optimize processes, manage resources, and oversee team management as needed
- Allocate personnel, supervise team members, assign tasks, provide necessary tools and support, and evaluate performance
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 5+ years of hands-on experience in Microsoft Dynamics 365 CRM development and implementation
- Experience working in Agile delivery environments (Scrum/Kanban)
- Strong expertise in Microsoft Dynamics 365 CRM configuration, customization, and solution delivery
- Proficiency in C#, JavaScript, HTML, and CSS
- Hands-on experience with plugins and workflows
- Solid knowledge of Power Platform, including Power Apps, Power Automate, and Power BI
- Strong understanding of CRM data models, security, and business processes
- Experience designing scalable, maintainable system architectures
- Proven problem-solving and analytical skills with attention to quality and performance
- Effective communication, stakeholder management, and leadership skills
- Ability to work independently and in collaborative Agile teams
- Experience developing and customizing AI Copilots and agents using Copilot Studio, Power Platform, and Dynamics 365 CRM
- Experience integrating workflows, Dataverse, and APIs
- Microsoft Dynamics 365 or Power Platform certifications are preferred
- Preferred/advantageous: Power Pages; Canvas Apps and Model-Driven Apps; PCF Controls; Azure Functions, Azure Logic Apps, and Azure Service Bus; SSIS (KingswaySoft); Azure Data Factory; Copilot Studio; Dynamics 365 Project Operations; Dynamics 365 Field Service; Dynamics 365 Contact Center
Benefits
Comp & perks- Flexible environment
- Diverse and inclusive culture
- Professional development and continuous learning opportunities
- Opportunities to build new skills and take on leadership roles
- Mentorship and networking opportunities
- Health and wellness packages
- Rewards
- Learning opportunities
- Disability-related adjustments or accommodations during recruitment