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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced analytical skills and extensive experience in end-user software and hardware support, with a strong focus on customer service and effective communication. Capable of leading projects, managing tasks, and resolving complex technology issues to enhance productivity.
Highest-signal resume keywords
End User Software SupportEnd User Hardware SupportProject LeadershipCustomer ServiceAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationConfigurationTestingAsset ManagementIncident ResolutionTechnical Problem IdentificationMultitaskingProject ManagementTechnology Support
Soft Skills
CommunicationInterpersonal SkillsOrganizational SkillsTime ManagementCustomer Satisfaction
Tools & Technologies
Mobile TechnologiesHandheld TechnologiesTelecommunicationsHosting
Industry Keywords
End User TechnologyTechnical SupportService OfferingsProcurementInventory Management
About the role
Key responsibilities & impact- Facilitate and support deployment of hardware and software to end users, including installation, configuration and testing of complex firm hardware
- Assist with or coordinate repair of end-user hardware and software reinstallation
- Resolve complex incidents involving firm-standard end-user software and hardware, including mobile and handheld technologies
- Identify sources and trends of technical problems to prevent future occurrences
- Act as a lead to less experienced specialists
- Provide after-hours service for escalated issues or tasks
- Perform asset management activities including procurement, receipt, inventory, tracking and distribution
- Prioritize tasks, interpret solutions and apply technical knowledge to complex customer technology needs
- Work independently on small projects and assess local area-office needs
- Document and track enquiries, coordinate responses and follow up to ensure customer satisfaction
- Work as “remote hands” for Telecommunications, Hosting and other EY Technology functions
- Maintain understanding of EY Technology’s organization and service offerings
- Anticipate and resolve end-user technology issues affecting firm personnel productivity
Requirements
What you’ll need- Advanced analytical skills to address escalated end-user incidents and walk-up issues
- Experience in leading projects and overseeing project members’ contribution and performance
- Exceptional communication, interpersonal, organizational, project and time management skills
- Excellent customer service attitude
- Demonstrated multitasking abilities in a fast-paced environment
- Ability to liaise and work effectively with all levels of end users and IT personnel
- Ability to communicate effectively with supervisor and peers
- Approximately 4–8 years of extensive experience in end user software and hardware and technology support
- A Bachelor's degree or equivalent work experience is desirable
Benefits
Comp & perks- Competitive remuneration package
- Flexible working support
- Career development support
- Holidays
- Health and well-being benefits
- Insurance
- Savings benefits
- Discounts, offers and promotions
- Support, coaching and feedback from colleagues
- Opportunities to develop new skills and progress your career
- Freedom and flexibility to handle the role in a way that’s right for you
- Flexible working arrangements