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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-user hardware and software support, including installation, configuration, and troubleshooting. Possesses strong project management and communication skills to effectively address complex technology needs and enhance customer satisfaction.
Highest-signal resume keywords
End User Software SupportHardware DeploymentProject ManagementCustomer ServiceAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software InstallationHardware ConfigurationIncident ResolutionAsset ManagementTechnology Support
Soft Skills
Communication SkillsInterpersonal SkillsOrganizational SkillsTime ManagementMultitasking Abilities
Tools & Technologies
TelecommunicationsHosting ServicesInventory Tracking Systems
Industry Keywords
End User SupportCustomer Technology NeedsTechnical Problem IdentificationProject OversightEY Technology Services
About the role
Key responsibilities & impact- Facilitate and support hardware and software deployment to end users, including installation, configuration and testing
- Assist with or coordinate repair of end-user hardware and software reinstallation
- Resolve complex incidents involving standard end-user software, hardware and mobile technologies
- Identify technical problem sources and trends to prevent recurrence
- Act as a lead to less experienced specialists
- Provide after-hours service for escalated issues or tasks
- Perform asset management, including procurement, receipt, inventory, tracking and distribution
- Anticipate technology support issues and develop solutions for complex customer technology needs
- Work independently on small projects and assess local office needs
- Document and track enquiries, coordinate responses and follow up for customer satisfaction
- Act as remote hands for Telecommunications, Hosting and other EY Technology functions
- Maintain knowledge of EY Technology services and the firm’s business to address end-user needs and productivity issues
Requirements
What you’ll need- Exceptional communication, interpersonal, organizational, project and time management skills
- Excellent customer service attitude
- Demonstrated multitasking abilities in a fast-paced environment
- Ability to liaise and work effectively with all levels of end users and IT personnel
- Ability to communicate effectively with supervisor and peers
- Approximately 4-8 years of extensive experience in end user software and hardware and technology support
- Advanced analytical skills for escalated end-user incidents and walk-up issues
- Experience leading projects and overseeing project members’ contribution and performance
- A Bachelor's degree or equivalent work experience is desirable
- Ability to work physically in an EY office
Benefits
Comp & perks- Continuous learning and development opportunities
- Tools and flexibility to drive your career forward
- Coaching and leadership development
- Diverse and inclusive culture
- Support for physical, emotional, financial and social well-being
- Flexible working opportunities
- Globally diverse team environment