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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering analytics platforms, including Informatica and cloud operations, while effectively translating technical concepts into business terms. Proficient in managing complex customer requests and implementing large-scale solutions in a technology-driven environment.
Highest-signal resume keywords
Informatica AdministrationCloud Ops / Kubernetes ManagementLinux Command Line ExperienceIdentity Access Management (IAM)Customer-Facing Engineering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System AdministrationPlatform ConfigurationTroubleshootingData Source Connection ManagementDeployment Best PracticesCloud Platform ArchitectureProgrammingHelmDockerArgo CD
Soft Skills
Excellent Interpersonal SkillsWritten Communication SkillsVerbal Communication Skills
Tools & Technologies
GitHubArtifactoryAtlassian StackJiraConfluencePING FederateAzure Active Directory (AAD)Virtual Director Services (VDS)
Industry Keywords
Customer SuccessComplex Solutions EnvironmentDoD ExperienceU.S. Citizenship
Tech Stack
Tools & technologiesAzureCloudDockerInformaticaKubernetesLinuxMatillion
About the role
Key responsibilities & impact- Administer existing analytics platforms as part of EY’s Service Delivery Center
- Provide system administration and operational support for Informatica, including installation, configuration, monitoring, and troubleshooting
- Install and configure platforms
- Monitor platforms, integrate observability and alerting solutions, and recommend improvements
- Troubleshoot and resolve platform issues
- Configure data source connections and manage asset libraries
- Identify and raise system capacity issues involving storage, licenses, and performance thresholds
- Define deployment best practices
- Integrate platforms with other platforms and Business Unit installations
- Participate in overall data platform architecture and strategy
- Research and recommend problem-resolution alternatives based on best practices and application functionality
- Focus on GitHub, Artifactory, and the Atlassian stack, including Jira and Confluence administration
- Participate in cross-training and vendor training
- Participate in an on-call rotation for HVR, Informatica, and Matillion applications
Requirements
What you’ll need- 5+ years working in customer success or in a customer-facing engineering capacity
- Large scale implementation experience with complex solutions environment
- Experience in customer-facing positions, preferably industry experience in technology based solutions
- Experience navigating, escalating, and leading efforts on complex customer/partner requests or projects
- Experience with Linux command line
- Ability to analyze technical concepts and translate them into business terms
- Ability to map business requirements into technical features
- 5+ years of experience in a cloud ops / Kubernetes application deployment and management role, working with an enterprise software or data product
- Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate, or Azure Active Directory (AAD) helpful
- Cloud platform architecture, administration, and programming experience desired
- Experience with Helm, Argo CD, Docker, and cloud networking
- Excellent interpersonal, written, and verbal communication skills
- Experience with Identity Access Management (IAM)
- DoD experience preferred
- U.S. citizenship is required
- Ability to work varying hours, including flexible hours and/or weekends as needed
- Ability to participate in an on-call rotation for multiple applications
Benefits
Comp & perks- Medical and dental coverage
- Pension plan
- 401(k) plan
- Flexible vacation policy
- EY Paid Holidays
- Winter/Summer breaks
- Personal/Family Care leave
- Other leaves of absence
- Professional growth opportunities
- Inclusive culture
- Reasonable accommodation for qualified individuals with disabilities, including veterans with disabilities
