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EY

Service Delivery Manager

EY

. Own the product vision, roadmap and end-to-end lifecycle for cloud security posture and workload protection services .

Posted 10/22/2026full-timeBuenos Aires • ArgentinaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing cloud security posture and workload protection services, with a strong focus on product vision, roadmap execution, and customer outcomes. Proficient in agile methodologies, vendor management, and cross-functional collaboration to drive service adoption and performance.

Highest-signal resume keywords
Cloud Security Posture ManagementProduct OwnershipAgile Product DeliveryVendor ManagementBudget Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Information SecurityCybersecurity EngineeringService ManagementKubernetesContainersServerless WorkloadsAzureAWSGoogle CloudCNAPP
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationAutonomous WorkCross-Cultural Team CollaborationAlignment Building
Tools & Technologies
ServiceNowAzure DevOpsCMDB IntegrationsAutomationSIEM Platforms
Certifications & Qualifications
CISSPCCSPCISMITILCSPOSAFe Product Owner/Product Manager
Industry Keywords
Cloud SecurityRisk ReductionOperational WorkflowsService Level ObjectivesService Level AgreementsKey Performance IndicatorsCustomer ExperienceTechnical DebtOnboarding JourneysProof-of-Value Engagements

Tech Stack

Tools & technologies
AWSAzureCloudCyber SecurityKubernetesServiceNow

About the role

Key responsibilities & impact
  • Own the product vision, roadmap and end-to-end lifecycle for cloud security posture and workload protection services
  • Define customer outcomes and measurable value linked to risk reduction, coverage, adoption, resilience, customer experience and cost efficiency
  • Maintain and prioritize the product backlog
  • Translate stakeholder needs into product requirements, user stories, acceptance criteria, release priorities and adoption plans
  • Lead customer discovery, product evaluations, RFPs, proof-of-value engagements, pilots, launches and feedback loops
  • Act as the single point of accountability for the service and communicate priorities, trade-offs, dependencies and delivery commitments
  • Define service offerings, onboarding journeys, support models, SLOs, SLAs, KPIs, operational workflows and customer-facing communications
  • Monitor service health, reliability, coverage and performance; drive continual improvement and reduce technical debt
  • Oversee onboarding, platform governance, integrations, upgrades, migrations and retirements across cloud and cloud-native environments
  • Own service risk, control alignment, audit readiness, exception governance and remediation of findings
  • Develop business cases, investment asks, budgets and benefits tracking; forecast demand, licensing and capacity
  • Lead vendor performance, roadmap, support, renewal and commercial discussions
  • Present product performance, risk, roadmap progress, investment needs and measurable outcomes to senior leaders
  • Drive adoption through service offerings, documentation, enablement and customer feedback loops

Requirements

What you’ll need
  • Bachelor's degree in Computer Science, Information Systems, Cybersecurity or a related discipline, or equivalent relevant experience
  • Five or more years of experience in information security, cloud security, cybersecurity engineering or technology service management
  • Three or more years owning or managing security products, platforms or enterprise services
  • Demonstrated experience with CNAPP or cloud security posture platforms
  • Experience supporting services across Azure, AWS or Google Cloud
  • Experience with Kubernetes, containers and serverless workloads
  • Experience owning product or technology roadmaps and delivering complex, cross-functional initiatives in a global environment
  • Strong written and verbal communication skills
  • Experience as a Product Owner, Service Owner, Platform Owner or Technology Manager is advantageous
  • Experience with agile product delivery, backlog management, customer discovery, release planning and adoption measurement is advantageous
  • Budget planning, vendor management, capability rationalization and benefits-realization experience is advantageous
  • Experience with ServiceNow, Azure DevOps, CMDB integrations, automation, SIEM platforms or executive reporting is advantageous
  • Relevant certifications such as CISSP, CCSP, CISM, ITIL, CSPO, SAFe Product Owner/Product Manager, or cloud and container security credentials are advantageous
  • Ability to work across global, virtual and cross-cultural teams
  • Ability to work autonomously while building alignment and accountability across teams

Benefits

Comp & perks
  • Flexible working arrangements
  • Continuous learning and career development opportunities
  • Tools and flexibility to make a meaningful impact
  • Inclusive culture
  • Reasonable accommodations for qualified individuals
  • Globally diverse team environment