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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates in-depth knowledge of SharePoint, OneDrive, and Microsoft 365 services, with advanced PowerShell scripting and automation skills. Capable of providing 24/7 operational support and managing incidents through ServiceNow in a multinational environment.
Highest-signal resume keywords
SharePoint Online SupportPowerShell ScriptingIncident ManagementCSOM and MSMQ Knowledge24/7 Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SharePoint 2016 InstallationSharePoint 2019 InstallationTroubleshooting SharePoint IssuesPower Platform KnowledgeContinuous Integration SystemsNetwork Troubleshooting TechniquesSharePoint Permissions ManagementServiceNow Incident ManagementHTML Page UpdatesPower Apps Knowledge
Soft Skills
Advanced English CommunicationCross-Cultural CommunicationCustomer Issue ResolutionTeam CollaborationFlexibility in Work Hours
Tools & Technologies
Microsoft TeamsOneDrive for BusinessServiceNowPower AutomatePower BI
Industry Keywords
Level 3 SupportSharePoint FunctionalityClaims-Based AuthenticationScrum/Agile DevelopmentProactive Monitoring
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide Level 3 operational and engineering support for SharePoint Online
- Support SharePoint Online, SharePoint on-premises, Microsoft Teams, OneDrive for Business and other Microsoft 365 services
- Install and configure SharePoint 2016, 2019 and SE
- Troubleshoot SharePoint on-premises and SharePoint Online issues
- Develop and maintain PowerShell scripts and automation
- Support CSOM, MSMQ and Provider Hosted Apps
- Monitor outages and proactively identify service issues
- Advise customers on platform capabilities and recommended resolutions
- Resolve customer issues or create Microsoft support tickets for further troubleshooting
- Manage incidents, service requests and change requests through ServiceNow
- Provide 24/7 SharePoint support, including periodic night shifts
- Own tasks and issues independently and drive them through to resolution
- Work with a global SharePoint team in a complex multinational environment
Requirements
What you’ll need- In-depth knowledge of SharePoint, OneDrive, Power Platform and related Microsoft 365 services
- Experience installing and configuring SharePoint 2016, 2019 and SE
- Strong troubleshooting skills for SharePoint on-premises and SharePoint Online
- Advanced Microsoft PowerShell scripting and automation experience
- Intermediate to advanced knowledge of CSOM, MSMQ and Provider Hosted Apps (PHA)
- Intermediate experience with continuous integration systems
- Understanding of NTLM, Kerberos, claims-based authentication, ADFS, SSL, card services, TMG and UAG
- Knowledge of network and systems troubleshooting tools and techniques
- Detailed understanding of Classic and Modern SharePoint functionality, including Lists, Document Libraries, Pages, Search, Permissions and Settings
- In-depth experience providing 24/7 SharePoint support
- In-depth knowledge of SharePoint permissions, web parts, lists, views and site-level issues
- Expert knowledge of incident management, service requests, change requests and ServiceNow processes
- Knowledge of SharePoint support workflows across Level 1, Level 2 and Level 3; this role is Level 3 support
- Ability to resolve customer issues and/or create tickets for Microsoft
- Desirable: knowledge deploying SharePoint solutions, updating automation scripts and HTML pages
- Desirable: knowledge of Power Apps, Power Automate and Power BI
- Scrum/Agile development experience is a plus
- Credible history working within teams and delivering high levels of SharePoint support
- Ability to anticipate service issues, recommend resolutions and proactively monitor outages
- Ability to communicate platform capabilities and recommendations to customers
- Advanced oral and written English communication skills
- Strong verbal and written communication and cross-cultural communication skills
- Ability to work with people across cultures, countries and time zones
- Bachelor’s degree in Computer Science, Engineering or related discipline, or equivalent work experience required
- 2–5 years of experience in a support role, including at least 1 year in SharePoint support
- Flexibility for out-of-office-hours work and periodic night shifts
- Passionate, committed and determined; able to work flexibly according to service and project demands
Benefits
Comp & perks- Competitive remuneration package
- Flexible working support
- Career development support
- FlexEY benefits covering holidays, health and well-being, insurance, savings, discounts, offers and promotions
- Support, coaching and feedback from engaging colleagues
- Opportunities to develop new skills and progress your career
- Freedom and flexibility to handle the role in a suitable way