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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading Application Management Services and Managed Services engagements within Financial Services, focusing on solution design, proposal development, and operational excellence. Possesses strong expertise in ITIL principles, automation strategies, and the ability to mentor teams while driving continuous improvement initiatives.
Highest-signal resume keywords
Managed Services LeadershipProposal DevelopmentFinancial Services Domain ExpertiseITIL CertificationApplication Support Delivery Models
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application Management ServicesSolution DesignCosting and EstimationGovernance FrameworksService Management ProcessesAutomation StrategiesDevOps MethodologiesAgile DeliveryEnterprise Application ArchitecturesFinancial Services Technology Ecosystems
Soft Skills
People LeadershipTeam DevelopmentClient EngagementCollaborationMentoring
Tools & Technologies
GuidewireDuck CreekMajescoCloud PlatformsDigital OperationsMonitoring ToolsObservability Solutions
Certifications & Qualifications
ITIL Foundation CertificationITIL Advanced Certification
Industry Keywords
Financial ServicesInsuranceBankingWealth ManagementManaged ServicesApplication SupportGlobal Delivery ModelsOnsite-Offshore DeliveryContinuous ImprovementCommercial Acumen
Tech Stack
Tools & technologiesCloudGuidewireJava.NET
About the role
Key responsibilities & impact- Lead the design, estimation, costing, and staffing of Application Management Services and Managed Services engagements across Financial Services clients
- Build scalable support, maintenance, enhancement, and operate models aligned to client requirements and commercial constructs
- Develop solution approaches across Fixed Price, Outcome-Based, Managed Capacity, Unit-Based, and Time & Material commercial models
- Prepare proposals, RFP responses, Statements of Work, solution presentations, and participate in client orals
- Drive solution workshops with client stakeholders to define scope, service levels, operating models, governance structures, and transition strategies
- Position EY assets, accelerators, automation solutions, and managed services frameworks
- Define target operating models, transition plans, governance frameworks, service management processes, and support structures
- Provide SME guidance on incident, problem, change, release, service request, and knowledge management processes aligned with ITIL principles
- Support transition, stabilization, and continuous improvement activities
- Drive automation opportunities and industrialization initiatives
- Act as a competency SME for Insurance, Banking, and Wealth & Asset Management managed services opportunities
- Create differentiated managed services offerings tailored to Financial Services clients
- Identify emerging market trends and develop service propositions
- Support development and enhancement of Financial Services Managed Services offerings and go-to-market assets
- Collaborate with delivery leaders, account teams, alliances, and competency leads to expand Managed Services opportunities
- Mentor consultants and managers in solutioning, managed services delivery, and financial services domain capabilities
- Contribute to competency building, knowledge management, and reusable solution frameworks
- Drive continuous improvement focused on quality, productivity, automation, and client satisfaction
Requirements
What you’ll need- 12+ years of overall experience in IT Services, Consulting, Managed Services, or Application Management Services
- Minimum 7–8 years of hands-on AMS delivery and managed services leadership experience
- Experience leading delivery teams of 25–30+ FTEs in global onsite-offshore delivery models
- Minimum 5–7 years of experience designing, costing, estimating, and solutioning AMS engagements
- Experience supporting multiple clients across Insurance, Banking, or Wealth & Asset Management sectors
- Strong experience in pre-sales, proposal development, client presentations, and pursuit support
- Experience developing operating models, transition plans, governance frameworks, and managed service delivery structures
- Strong knowledge of Insurance business processes, platforms, and technology ecosystems
- Understanding of P&C, Life, Health, Specialty, or Commercial Insurance operations preferred
- Exposure to Banking and Wealth & Asset Management business functions and supporting technology landscapes
- Ability to translate business objectives into scalable managed services solutions
- Understanding of enterprise application architectures and application support models
- Familiarity with cloud-based application support environments and digital operations
- Understanding of DevOps, Agile delivery, Service Management, and continuous improvement methodologies
- Experience supporting applications built on Java, .NET, Microsoft stack, web applications, APIs, cloud platforms, packaged applications, and modern enterprise ecosystems
- Knowledge of automation, monitoring, observability, and service optimization approaches within managed services environments
- ITIL Foundation or Advanced Certification ideally preferred
- Experience with Insurance core platforms such as Guidewire, Duck Creek, Majesco, or comparable FS ecosystems ideally preferred
- Experience with global managed services providers, consulting firms, or large-scale outsourcing organizations ideally preferred
- Strong expertise in designing and solutioning AMS and Managed Services engagements
- Strong understanding of application support delivery models, service management frameworks, and operating structures
- Strong commercial acumen including effort estimation, pricing, staffing models, productivity assumptions, and risk management
- Ability to create executive-quality proposals, solution documents, and business cases
- Strong people leadership and team development capabilities
- Ability to work across geographically distributed teams in onsite-offshore delivery models
Benefits
Comp & perks- Flexible environment
- Diverse and inclusive culture of globally connected teams
- Opportunities to build new skills
- Opportunities to take on leadership roles
- Mentorship and professional growth opportunities
- Health and wellness packages
- Rewards
- Learning opportunities
- Disability-related adjustments or accommodations during recruitment
- Equal opportunity and commitment to Diversity, Equity & Inclusion