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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring and customizing ServiceNow systems, including workflow automation and integration with various applications. Proficient in JavaScript, HTML, and implementing ServiceNow modules to meet business requirements and enhance system capabilities.
Highest-signal resume keywords
ServiceNow CSA CertificationJavaScript ProficiencyServiceNow Integration ExperiencePerformance Analytics ImplementationExperience with SDLC
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationWorkflow AutomationJavaScriptHTMLAngularJSData ManipulationSystem TestingIntegration TestingBusiness Rules DevelopmentClient Scripts
Soft Skills
Analytical SkillsProblem-SolvingCollaborationCommunication
Tools & Technologies
ServiceNowOrchestrationWeb ServicesSOAPTFSJIRAPerformance AnalyticsService Portal
Certifications & Qualifications
ServiceNow CSA CertificationCIS CertificationITIL Foundations Certification
Industry Keywords
Digital TechnologiesMachine LearningAIIoTBlockchainDisciplined Agile DeliveryAuthentication ProtocolsActive DirectoryLDAPSiteMinder
Tech Stack
Tools & technologiesAngularAzureIoTITSMJavaScriptSDLCServiceNowSOAPTFS
About the role
Key responsibilities & impact- Configure and customize ServiceNow systems, including creating workflows
- Build service request fulfillment workflows from customer requirements using requests, request items, tasks, workflows, UI actions, client scripts, and business rules
- Use scripting tools and ServiceNow functionality to automate repetitive tasks
- Perform integrations and process automation using Orchestration, Web Services, and SOAP calls
- Gather specifications from business departments and deliver products or releases meeting business needs
- Interpret business and functional requirements and develop technical specification documentation
- Load, manipulate, and maintain data between ServiceNow and other systems
- Work with business liaisons to generate dashboards, home pages, Performance Analytics data collectors, and reports
- Analyze user stories and internal procedures to improve system capabilities, automate workflows, and address scheduling limitations
- Perform system and integration testing with sample and live data
- Work as part of the EY GDS-ServiceNow team to solve client problems and develop innovative products
Requirements
What you’ll need- College degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
- Approximately 7 to 12 years of experience in a development role
- Demonstrated progression of increasingly complex job responsibilities
- ServiceNow CSA certification plus any CIS certification is mandatory
- ITIL Foundations certification is a plus
- Experience with authentication protocols such as Active Directory, LDAP, SiteMinder federation, or Azure
- Knowledge of Disciplined Agile Delivery software release build/deploy processes
- Experience integrating internal and external applications and systems
- Proficiency in JavaScript, HTML, AngularJS, and good web design practices
- Service Portal implementation experience
- Implementation experience with applications such as FSO & Custom Scope, HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, or UI Builder
- Implementation experience on Performance Analytics
- Knowledge of digital technologies such as Machine Learning, AI, IoT, and Blockchain
- Experience with SDLC, TFS, JIRA, or an equivalent tool
- Knowledge of ServiceNow's latest-version features
Benefits
Comp & perks- Support, coaching and feedback from engaging colleagues
- Opportunities to develop new skills and progress your career
- Freedom and flexibility to handle the role in a way that’s right for you
- Education and coaching alongside practical experience
- Individual progression plan
- Interdisciplinary environment emphasizing high quality and knowledge exchange
- Challenging and stimulating assignments
- Opportunities to work with EY ServiceNow practices globally