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EY

Supervising Associate – Service Excellence, Process Improvement, Data and Analytics, Governance

EY

. Support analysis, mapping, and reimagining of processes for EY GDS Service Excellence and Enablement transformation initiatives .

Posted 9/15/2026full-timeBengaluru • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process analysis, documentation, and transformation within Talent and Enablement Services, utilizing methodologies such as Lean and Six Sigma. Proficient in stakeholder collaboration and delivering high-quality, audit-ready documentation and training materials.

Highest-signal resume keywords
Business AnalysisProcess DocumentationProcess ReengineeringChange ManagementLean / Six Sigma

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Process MappingProcess Variants AnalysisKPI DefinitionRoot-Cause AnalysisDocumentation Quality Assurance
Soft Skills
Attention to DetailLogical StructuringCollaborationInfluencing SkillsAdaptability
Tools & Technologies
VisioExcelPowerPointDocumentation Templates
Industry Keywords
Talent ProcessesProcess TransformationGlobal DeliveryShared ServicesConsulting Environments

About the role

Key responsibilities & impact
  • Support analysis, mapping, and reimagining of processes for EY GDS Service Excellence and Enablement transformation initiatives
  • Own process artefacts, governance, and documentation quality across the deployment lifecycle
  • Document current-state L4 and future-state L5 TA2 processes using programme templates and EY methodologies
  • Develop and maintain L5 blueprints, user journeys, swimlane diagrams, and process variants
  • Analyze process variants, edge cases, handoffs, and dependencies across Talent subprocesses
  • Support creation of methods documents and process playbooks
  • Participate in design workshops, playback sessions, focus groups, and usability testing
  • Maintain the Process & Enablement repository, documentation tracker, and version-control logs
  • Ensure timely, accurate, and audit-ready deliverables
  • Act as a Business Analyst for technology initiatives involving process design and system implementation
  • Provide inputs into Change Impact Assessments
  • Support development of training materials, job aids, and playback decks
  • Synthesize focus-group and usability-test insights to improve design and adoption readiness
  • Support continuous improvement and transformation initiatives within Talent and Enablement Services
  • Contribute to process maturity assessments, KPI definition, and benefits tracking
  • Support root-cause-analysis workshops, issue analysis, and closure tracking
  • Share best practices, standardization opportunities, and reusable assets
  • Align process deliverables to EY Service Excellence, Quality, Agile, and Business Excellence frameworks

Requirements

What you’ll need
  • 3–5 years of experience in business analysis, Finance operations, Talent processes, or process documentation roles
  • Hands-on experience supporting process transformation, technology enablement, or large-scale deployments
  • Prior exposure to global delivery, shared services, or consulting environments preferred
  • Strong attention to detail, logical structuring, and process thinking
  • Proficiency with Visio, Excel, PowerPoint, and structured documentation templates
  • Ability to collaborate with BA, Data, and Change & Integration stakeholders
  • Strong written and visual communication skills suitable for senior stakeholder playback
  • Foundational understanding of process re-engineering, metrics, and quality concepts
  • Lean / Six Sigma exposure is an advantage
  • Comfort working in fast-paced transformation programmes with evolving requirements
  • Strong technical foundation
  • Process reengineering and technology mindset
  • Global mindset
  • Influencing and negotiation skills
  • Change management, adaptability, and agility
  • Innovative mindset and ability to apply relevant models suited to the context

Benefits

Comp & perks
  • Continuous learning and development opportunities
  • Tools and flexibility to make a meaningful impact
  • Leadership insights, coaching, and confidence-building
  • Diverse and inclusive culture
  • Collaboration with global EY teams
  • Exposure to an expanding ecosystem of people, learning, skills, and insights
  • Opportunity to work on exciting projects with well-known global brands