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Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Develop and execute short-term and long-term workforce plans aligned with business growth objectives
- Forecast resource demand, skill requirements, and capacity needs with delivery and competency leaders
- Drive proactive talent planning and ensure required skills are available when needed
- Monitor workforce trends and provide actionable recommendations to leadership
- Lead resource allocation across engagements to maximize utilization and delivery outcomes
- Govern bench management and drive timely deployment of available resources
- Monitor utilization metrics and improve workforce productivity
- Facilitate cross-competency and cross-geography staffing opportunities
- Collaborate with Talent and Hiring Managers on hiring strategies and demand fulfillment plans
- Review and validate resource requirements, job descriptions, and hiring priorities
- Support lateral hiring, campus hiring, and strategic workforce expansion initiatives
- Track demand aging, time-to-fill, and hiring effectiveness KPIs
- Maintain visibility of workforce skills, certifications, and competency maturity
- Identify skill gaps and partner with Learning & Development on capability roadmaps
- Support workforce transformation and future-ready skill development initiatives
- Drive certification and upskilling programs aligned with market and business demand
- Advise Competency Leaders, Service Delivery Managers, Delivery Managers, Finance, and Talent Acquisition Leaders
- Present workforce insights, capacity forecasts, and resource strategies to senior leadership
- Lead and develop the Resource Supply Chain team
- Establish governance frameworks, dashboards, and resource management KPIs
- Monitor utilization, bench aging, deployment velocity, demand fulfillment, and attrition
- Drive process improvements and automation across workforce management activities
- Lead periodic staffing, utilization, and workforce reviews with action closure
- Coach and mentor Resource Management professionals
- Represent the function in leadership reviews, workforce governance forums, hiring discussions, and transformation initiatives
- Drive a data-driven resource management culture using workforce insights, capacity forecasts, and utilization metrics
Requirements
What you’ll need- Bachelor's degree in Business, Human Resources, Engineering, Technology, or a related discipline
- 15+ years of overall professional experience in Managed Services or Technology Services
- 5+ years managing resource supply chain planning, workforce management, talent operations, or similar functions
- Experience working with large-scale delivery organizations and global teams
- Strong knowledge of workforce management tools and reporting platforms
- Strategic workforce planning and capacity management expertise
- Strong understanding of resource management processes and workforce analytics
- Excellent stakeholder management and influencing skills
- Strong analytical and problem-solving capabilities
- Ability to make data-driven workforce decisions
- Excellent communication, presentation, and leadership skills
- Experience managing large, complex, and geographically distributed workforces
- Strong knowledge of talent supply chain, hiring processes, and workforce transformation initiatives
- Preferred: experience in consulting, managed services, or global delivery environments
- Preferred: certifications in project management, resource management, workforce analytics, or IT service management
- Preferred: experience with ProFinda, SuccessFactors, Power BI, or equivalent workforce management platforms
Benefits
Comp & perks- Flexible environment
- Health and wellness packages
- Rewards
- Learning opportunities
- Continuous learning and professional development opportunities
- Mentorship and opportunities to build new skills and take on leadership roles
- Diverse, equitable, and inclusive culture
- Disability-related adjustments or accommodations during recruitment
- Equal opportunity employer commitment