Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
EY

TechOps Manager

EY

. Provide day-to-day Level 2 or 3 application management support for SAP applications, including service requests, incident management, enhancement requests, change management, and problem management.

Posted 10/15/2026full-timePune • IndiaSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in SAP Sales and Distribution (SD) application management, including incident management, change management, and defect resolution. Proven ability to lead cross-functional teams, mentor junior members, and collaborate effectively with stakeholders to enhance business processes and drive innovation.

Highest-signal resume keywords
SAP Sales And Distribution (SD)Incident ManagementChange ManagementDefect ResolutionCross-Functional Team Leadership

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SAP SD Module SupportOTC ProcessesRoot Cause AnalysisConfiguration DocumentationTest Script Development
Soft Skills
CollaborationCommunicationMentoringProblem-SolvingFlexibility
Certifications & Qualifications
SAP SD Certification
Industry Keywords
Application Management SupportService RequestsEnhancement RequestsBusiness RequirementsGlobal Client Experience

About the role

Key responsibilities & impact
  • Provide day-to-day Level 2 or 3 application management support for SAP applications, including service requests, incident management, enhancement requests, change management, and problem management.
  • Provide functional support for SAP Order to Cash across various regions for global clients.
  • Lead and mentor cross-functional teams, fostering collaboration, innovation, and continuous improvement.
  • Coordinate resolution of complex technical issues and system outages, including root cause analysis and corrective actions.
  • Collaborate with internal and external stakeholders to gather requirements, assess business needs, and advise on SAP SD solutions and designs.
  • Develop and maintain configuration documentation, user guides, and test scripts.
  • Mentor and train junior SAP SD team members, sharing best practices and troubleshooting guidance.
  • Monitor industry trends, emerging technologies, and SAP best practices to drive automation and innovation.
  • Participate in on-call rotation and provide off-hours support to maintain critical SAP system availability and reliability.
  • Work shift hours depending on client requirements.

Requirements

What you’ll need
  • Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
  • 7-10 years of experience in one or more areas within SAP Sales and Distribution, preferably with a global client.
  • Experience supporting SAP SD module incidents and minimizing operational disruption.
  • Ability to analyze incidents raised by users and provide solutions.
  • Experience working closely with customers and teams to follow up and address issues and requests promptly.
  • Ability to handle change requests with a clear understanding of new business requirements.
  • Understanding of business needs and ability to deliver more efficient and simpler processes.
  • Cross-functional communication skills and experience in an offshore/onsite model.
  • Defect resolution and defect analysis related to SD.
  • Ability to work with minimal guidance or supervision in a time-critical environment.
  • Strong communication, collaboration, and leadership skills in a global, cross-functional team environment.
  • Flexibility to work shifts and be on call for critical business requirements.
  • Experience with OTC processes including inquiry, quotation, sales order creation, availability check, delivery order creation, picking and packing, goods issue, shipment creation, invoice, payment, delivery confirmation, and post-sales activities.
  • Experience with SD integration points with SAP FI, SD, PP, and PM modules.
  • SAP SD certification is listed as an additional/ideal qualification.

Benefits

Comp & perks
  • Flexible environment
  • Health and wellness packages
  • Rewards
  • Learning opportunities
  • Professional development and continuous learning opportunities
  • Mentorship and opportunities to build new skills and take on leadership roles
  • Diverse and inclusive culture
  • Disability-related adjustments or accommodations during recruitment
  • Equal opportunity employment