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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer communication and relationship management skills, with a focus on order management and customer operations. Proven ability to collaborate effectively across cross-functional teams while maintaining a customer-centric approach in complex situations.
Highest-signal resume keywords
Customer CommunicationOrder ManagementCross-Functional CollaborationERP/MRP System ExperienceProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementCustomer OperationsForecast ChangesQuality CoordinationAccount ReviewsAction PlansService OrdersCustomer RequirementsRisk ManagementBusiness Reviews
Soft Skills
Relationship ManagementEffective CommunicationAttention to DetailAdaptabilityCuriosity
Tools & Technologies
AI-Enabled ERP FunctionalityDigital Tools
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
ManufacturingDistributionIndustrial EnvironmentCustomer SuccessSales Ownership
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Own the customer's operational experience from transaction through follow-through
- Manage key customer events including onboarding, first orders, forecast changes, supply constraints, quality issues, business reviews, and growth opportunities
- Monitor backlog risk, forecast changes, recurring issues, service failures, PCN/EOL exposure, and open commitments
- Conduct tier-based account reviews and proactive customer outreach
- Use AI-enabled ERP functionality to create, update, and manage customer order entries
- Monitor account activity, provide timely updates and alternative solutions, and develop action plans before escalation
- Maintain current account knowledge, documented health status, risks, commitments, and customer requirements
- Coordinate Sales, Operations, Quality, Engineering, and customer stakeholders to resolve issues
- Represent Customer Success in internal coordination meetings and external customer meetings
- Manage orders and cases, including changes, cancellations, quantity/value updates, shipping inquiries, expedites, quality coordination, sample requests, service orders, forecasts, and new-customer setup
- Maintain case records and close the loop with customers and internal partners
- Brief Sales on account context, customer perceptions, risks, demand signals, opportunities, and needed decisions
- Participate in joint Customer Success/Sales risk reviews and maintain shared action items
- Route pricing, contracts, and commercial decisions to Sales while retaining follow-through ownership
- Prepare customer business review health, performance, and risk content with Sales
- Confirm outcomes, owners, required data, decisions, communication plans, and follow-up actions
Requirements
What you’ll need- Strong customer communication and relationship management
- Order management and customer operations experience
- Ability to balance transactional tasks with proactive customer support
- Effective cross-functional collaboration across Sales, Operations, Quality, and Engineering
- Sound judgment in balancing customer needs with business commitments
- Clear and professional written and verbal communication
- Strong problem-solving skills and attention to detail
- Commercial awareness and respect for Sales ownership
- ERP/MRP system experience preferred
- Quick learner who applies feedback and shares knowledge
- Remains calm and effective under pressure
- Adaptable to changing priorities, tools, and customer needs
- Curious and resourceful problem-solver who thrives in ambiguity
- Committed to continuous learning and improvement
- Willing to travel up to 5% for customer and sales meetings
- 5+ years of customer service or operations experience in a manufacturing, distribution, or industrial environment
- Experience working with customers in complex situations
- Comfortable with technology and digital tools
- Bachelor's degree required (also stated as preferred elsewhere in the posting)
- Legally authorized to work in the US
Benefits
Comp & perks- Remote work arrangement
- Travel opportunities for customer and sales meetings, up to 5%