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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in change management and technology adoption, particularly with Microsoft 365, while effectively delivering training and communication strategies to enhance user engagement and program success.
Highest-signal resume keywords
Change ManagementMicrosoft 365 AdoptionTraining DeliveryStakeholder ManagementAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change Management MethodologiesMicrosoft 365 AppsTraining Program DevelopmentAdoption Metrics AnalysisContent Creation
Soft Skills
Excellent CommunicationInterpersonal SkillsFacilitation SkillsProblem-Solving SkillsDetail-Oriented
Tools & Technologies
Microsoft OfficeLearning Management PlatformsOnline Learning PortalsEmerging Tools
Certifications & Qualifications
Prosci®/ADKAR Certification
Industry Keywords
Technology AdoptionClient Change ManagementProject ManagementContinuous Process ImprovementTechnical Community Networking
About the role
Key responsibilities & impact- Develop and execute ACM plans for Managed Services and Project clients, including communication and training plans
- Understand and work within client change management methodologies to drive successful adoption
- Collaborate with client business leaders to streamline operations and foster awareness of change strategies
- Promote client communication, program momentum, and learning
- Coordinate with internal and external technical teams on technology rollouts and adoption strategies
- Identify barriers to change and develop counter-strategies to mitigate resistance or change fatigue
- Lead change management and adoption for Microsoft 365 technologies
- Deliver and customize Microsoft 365, Copilot, and emerging-tools training for end users
- Provide personalized coaching on Microsoft 365, modern work practices, and Copilot
- Track Microsoft 365 updates and create user-facing adoption content
- Build stakeholder relationships and advise project teams on stakeholder management
- Coach and mentor senior leadership on change management practices and Change Sponsor effectiveness
- Develop talent pipelines through technical-community and industry-event networking
- Create educational and FAQ content in written, visual, and video formats
- Deliver training online, in person, and through other technology platforms
- Maintain customized online learning portals and update content as technology changes
- Analyze usage and results, create reports and action plans, and track adoption metrics
- Participate in continuous process improvement and update business processes, work instructions, and forms
Requirements
What you’ll need- 5+ years of experience in change management, technology adoption, or related fields, preferably within IT or technology sectors
- Extensive experience working with Microsoft technologies, especially Microsoft 365 apps and tools
- Proven ability to deliver training, communications, and end-user adoption programs
- Strong facilitation skills with the ability to convey technical information to non-technical audiences
- Experience managing multiple client projects and task assignments in tandem
- Excellent communication and interpersonal skills; ability to build relationships with stakeholders and end users
- Analytical and problem-solving skills; detail-oriented and organized
- Familiarity with Prosci®/ADKAR or similar change management methodologies is an asset
- Proficiency in Microsoft Office programs (Word, Excel, PowerPoint) and learning management platform