Strategic Planning Specialist

. Prepare and lead medium- and long-term strategic operational planning studies .

Posted 10/15/2026full-timeSão Bernardo do Campo • BrazilMid-LevelSeniorWebsite

Tools & technologies

PythonSQL

Key responsibilities & impact

Prepare and lead medium- and long-term strategic operational planning studies
Develop demand forecasting models by analyzing historical trends, seasonality, operational drivers, and prospective scenarios
Perform operational resource planning, defining future staffing needs, organizational structures, schedules, and hiring strategies
Build capacity scenarios and growth simulations, assessing operational, financial, and productivity impacts
Serve as a technical reference for Workforce Management (WFM)
Develop and monitor strategic indicators for capacity, productivity, occupancy, operational efficiency, and adherence to the plan
Structure and automate management reports, executive dashboards, and analyses to support decision-making
Plan training, onboarding, and operational ramp-up capacity
Assess risks and opportunities related to operational capacity and propose contingency plans
Prepare executive presentations for management and senior leadership
Lead continuous improvement, process automation, predictive modeling, and enhancements to planning and resource-sizing methodologies
Act as a consultant to partner departments, serving as the focal point for strategic planning, operational capacity, growth, and resource efficiency
Support the definition of long-term operational targets and track results

What you’ll need

Completed or ongoing higher education (Associate Degree or Bachelor's Degree)
Previous experience in operational planning within a call center environment
Advanced proficiency in Excel and Power BI for analysis and the creation of reports and dashboards
Highly analytical profile, with the ability to interpret data, identify patterns, and generate insights
Knowledge of SQL and Python is a plus
Familiarity with Lean/Kaizen methodologies, process mapping, and the identification of bottlenecks and waste
Experience in 24/7 assistance services or insurance is a plus
Convenient access to São Bernardo do Campo
This position is also open to People with Disabilities (PwD)

Comp & perks