Service Dispatcher

Facility Solutions Group

. Create, schedule, dispatch, update, and close service work orders in accordance with service level expectations .

Posted 10/23/2026full-timeBlue Ash • Ohio • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service coordination, including scheduling, dispatching, and maintaining accurate work order records. Proficient in customer communication and problem-solving within a fast-paced environment.

Highest-signal resume keywords

Service CoordinationDispatching ExperienceMicrosoft Office ProficiencyOrganizational SkillsCustomer Service Focus

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Work Order ManagementService Quote DevelopmentAccounts PayableAccounts ReceivableInventory TrackingMaterial OrderingDocumentation AccuracyScheduling OptimizationCost Transfer ManagementProposal Tracking

Soft Skills

Multitasking AbilitiesProblem-Solving SkillsProfessional CommunicationAttention to DetailCollaboration

Tools & Technologies

Service Management SystemsDashboardsReportsPortals

Industry Keywords

Customer RequirementsService Level ExpectationsSafety AwarenessContract DatabasesVendor Coordination

About the role

Key responsibilities & impact

Create, schedule, dispatch, update, and close service work orders in accordance with service level expectations
Coordinate schedules with technicians, subcontractors, and customers while optimizing routing and daily workload
Monitor dashboards, reports, and portals to maintain accurate job status and respond to newly released work
Prioritize work based on customer requirements, service agreements, and operational needs
Serve as primary contact for incoming calls, service requests, and status inquiries
Communicate schedules, service windows, material availability, and updates to customers
Collaborate with technicians on scope clarification, scheduling, quotes, and parts needs
Maintain clear and complete documentation of all communications and job activity
Assist in developing service quotes using technician input and material/labor estimates
Source pricing from vendors, subcontractors, and suppliers as needed
Order or stage materials in advance when identifiable to support first-trip completion
Track parts orders and confirm material receipt prior to scheduling work
Maintain accurate work order records, notes, attachments, and historical data
Support billing processes including invoice review, cost transfers, and documentation accuracy
Perform accounts payable, accounts receivable, payroll entry, and purchasing support tasks
Maintain contract databases, customer/vendor setup coordination, and proposal tracking
Monitor open work orders and follow up to ensure timely completion and closure
Track technician availability, inventory updates, and scheduled time off
Coordinate permits, outages, warranty requests, and special customer requirements
Support safety awareness by identifying potential hazards within work scopes
Participate in routine team check-ins and cross-functional communication

Requirements

What you’ll need

High school diploma or equivalent
Experience in dispatching, service coordination, or administrative operations preferred
Strong organizational, multitasking, and problem-solving abilities in a fast-paced environment
Professional verbal and written communication skills with customer-service focus
Proficiency in Microsoft Office and service management systems
Ability to manage multiple priorities while maintaining accuracy and attention to detail

Benefits

Comp & perks

22 days PTO
401(k) with matching contribution
Medical coverage, plus dental, vision, and life insurance