Payments Operations, Data Analytics

Factorial

. Provide direct support to clients by resolving assigned cases .

Posted 10/30/2026full-timeBuenos Aires • ArgentinaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analytics and process automation, leveraging tools like Power BI and AI to enhance operational efficiency and deliver actionable insights. Strong ability to collaborate across teams and adapt to changing priorities while maintaining a focus on client service excellence.

Highest-signal resume keywords

Data AnalyticsPower BIAI ToolsProcess AutomationSQL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ModelingExtracting InsightsKPI MonitoringOperational Dashboard ImprovementPerformance Metrics Development

Soft Skills

Interpersonal SkillsTeamworkQuick Decision MakingAdaptabilityFast Execution

Tools & Technologies

Power BIGrafanaJiraZendesk

Industry Keywords

Industrial EngineeringData VisualizationOperational DeviationsClient SupportTicket Management

Tech Stack

Tools & technologies

GrafanaSQL

About the role

Key responsibilities & impact

Provide direct support to clients by resolving assigned cases
Deliver an excellent service experience to clients
Collaborate with other areas to ensure every case is resolved
Extract, model, and analyze information from different databases
Detect operational deviations and take corrective actions
Apply AI and automation to streamline recurring operational tasks
Turn data into insights to improve indicators and operational dashboards
Monitor key KPIs and propose new performance metrics

Requirements

What you’ll need

Degree in Industrial Engineering, another engineering field, or a related university degree (nice to have)
At least 2 to 3 years of experience in similar roles
Strong technical background in data analytics, including reading and modeling data and extracting insights
Hands-on experience with Power BI, Grafana, or another BI/data visualization tool
Solid hands-on experience with AI tools and process automation
Experience with Jira or other ticket management tools
Availability to work full time, Tuesday to Saturday from 12:00 to 21:00
Autonomy, quick decision making, fast execution, and ability to adapt quickly when priorities change
Strong interpersonal skills and teamwork
English at B2 level (nice to have)
SQL knowledge and/or experience with Zendesk (nice to have)

Benefits

Comp & perks

Opportunities for growth and development
Fast-paced and stimulating work environment
Physical and mental well-being focus