Payments Operations, Data Analytics

Factorial

. Provide direct support to clients by resolving assigned cases .

Posted 10/30/2026full-timeBuenos Aires • ArgentinaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analytics and process automation, leveraging BI tools like Power BI or Grafana to extract insights and improve operational performance. Strong ability to collaborate across teams and deliver exceptional client service while adapting to changing priorities.

Highest-signal resume keywords

Data AnalyticsBI Tools ExperienceAI Tools ProficiencyTicket Management ToolsKPI Monitoring

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ModelingData ExtractionSQLProcess AutomationPerformance Metrics

Soft Skills

Interpersonal SkillsTeamworkQuick Decision MakingAdaptabilityFast Execution

Tools & Technologies

Power BIGrafanaJiraZendesk

Industry Keywords

Operational DashboardsClient SupportKPI MonitoringOperational DeviationsEngineering Degree

Tech Stack

Tools & technologies

GrafanaSQL

About the role

Key responsibilities & impact

Provide direct support to clients by resolving assigned cases
Deliver an excellent service experience to clients
Collaborate with other areas to ensure every case is resolved
Extract, model, and analyze information from different databases
Detect operational deviations and take the actions needed to fix them
Apply AI and automation to streamline recurring operational tasks
Turn data into insights to improve indicators and operational dashboards
Monitor key KPIs and propose new performance metrics

Requirements

What you’ll need

Degree in Industrial Engineering, another engineering field, or a related university degree (nice to have)
At least 2 to 3 years of experience in similar roles
Strong technical background in data analytics, including reading and modeling data and extracting insights
Hands-on experience with a BI or data visualization tool such as Power BI or Grafana
Solid hands-on experience with AI tools and process automation
Experience with ticket management tools, such as Jira
Availability to work full time, Tuesday to Saturday from 12:00 to 21:00
Autonomy, quick decision making, fast execution, and ability to adapt quickly when priorities change
Strong interpersonal skills and teamwork
English, B2 level (nice to have)
SQL knowledge and/or experience with Zendesk (nice to have)

Benefits

Comp & perks

Fast-paced and stimulating work environment
Opportunities for growth and development
Collaborative and challenging environment
Physical and mental well-being focus