Service Support Analyst

Factorial

. Provide direct support to clients by managing and resolving assigned cases .

Posted 10/30/2026full-timeRemote • SpainJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and problem-solving abilities to manage and resolve client cases effectively. Proficient in SQL and Power BI for data analysis and operational improvement in fintech or banking environments.

Highest-signal resume keywords

SQL KnowledgePower BI ProficiencyData Analysis SkillsProblem-Solving SkillsExperience in Fintech

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPattern DetectionKPI MonitoringOperational ImprovementCase Management

Soft Skills

Interpersonal SkillsTeamworkIndependent WorkSound JudgmentCommunication Skills

Tools & Technologies

Power BISQLJira

Industry Keywords

FintechPaymentsBanking OperationsSLA ComplianceOperational Metrics

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide direct support to clients by managing and resolving assigned cases
Ensure a high-quality service experience for customers
Collaborate with cross-functional teams for timely and effective case resolution
Extract, analyze, and manage information from various databases
Answer operational questions using transactional data, including SLA compliance, rejection times, and false completions
Identify patterns and anomalies in data
Identify operational deviations and execute corrective actions
Analyze data to improve operational indicators and monitoring dashboards
Monitor key KPIs and propose new performance metrics for continuous improvement

Requirements

What you’ll need

Based in Europe, ideally Spain
Able to work from 3:00 AM to 12:00 PM Argentina time (ART, UTC-3)
Fluent in Spanish and English, spoken and written
Strong problem-solving skills
Ability to work independently and exercise sound judgment with minimal real-time supervision
Strong analytical skills and ability to detect patterns in data
Excellent interpersonal skills and teamwork
Minimum of 2 years of experience in similar roles
Experience in fintech, payments, or banking operations is a plus
Mandatory knowledge of SQL
Mandatory knowledge of Power BI
Experience with ticket management tools such as Jira

Benefits

Comp & perks

Opportunities for growth and development
Physical and mental well-being focus
100% remote work