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Faculty

Customer Director

Faculty

. Spearhead ambitious growth across Faculty’s Public Services portfolio .

Posted 11/2/2026full-timeLondon • United KingdomLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading large-scale AI transformation programmes and strategic consulting for government sectors, with a strong focus on relationship management and commercial growth. Proven ability to navigate complex stakeholder environments and drive innovative AI solutions that deliver real business value.

Highest-signal resume keywords
AI Strategy ConsultingLarge-Scale Transformation ManagementCommercial Negotiation ExpertiseStakeholder Relationship ManagementPublic Sector Strategy Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
AI DeliveryDigital Government TransformationData-Oriented AI Use CasesTechnical ImplementationProblem-SolvingBidding OpportunitiesPricing ProposalsSales GrowthAccount PlanningRevenue Target Achievement
Soft Skills
Relationship BuildingMentoringAdaptable LeadershipEntrepreneurial MindsetCommunication
Tools & Technologies
GDS-Style Digital ProductsDigital ServicesTechnology Infrastructure
Certifications & Qualifications
Eligibility for Security Clearance
Industry Keywords
Public Services PortfolioUK GovernmentC-Suite StakeholdersMulti-Million-Pound ProgrammesCommercial Hunting

About the role

Key responsibilities & impact
  • Spearhead ambitious growth across Faculty’s Public Services portfolio
  • Unlock potential for UK Government departments and international partners through strategic consulting and AI delivery
  • Lead multi-disciplinary teams designing AI solutions
  • Navigate multi-million-pound programmes
  • Build trusting relationships with senior government stakeholders
  • Drive sales growth and execute strategic account plans across central government accounts
  • Hit ambitious multi-million-pound revenue targets
  • Lead complex commercial negotiations, bidding opportunities, and pricing proposals
  • Nurture relationships with senior government budget holders and C-suite stakeholders
  • Oversee cross-functional delivery teams executing large-scale AI transformation programmes and GDS-style digital products, digital services, and technology infrastructure
  • Mentor team members and support scalable business unit growth
  • Identify innovative, data-oriented AI use cases addressing complex public sector challenges
  • Advise client directors on AI strategy, engineering concepts, and technical implementation
  • Serve on the Public Services leadership group, shaping strategy, driving commercial growth, and embedding customer excellence

Requirements

What you’ll need
  • Comprehensive background in consulting or public sector strategy
  • Proven experience leading large-scale transformation programmes across government and public accounts
  • Business development experience and appetite for commercial hunting
  • Deep relationship-building skills managing multi-million-pound deal processes
  • Demonstrable experience in digital government transformation
  • Strong commercial fluency in cutting-edge AI capabilities
  • Experience managing complex stakeholder relationships
  • Ability to guide senior civil servants through fast-paced, high-stakes programmes with structured problem-solving
  • Technical curiosity and acumen to engage confidently with technical teams
  • Ability to advise client directors on AI and creative, safe applications of AI
  • Entrepreneurial, adaptable leadership style
  • Ability to translate intricate technical concepts into real business value
  • Eligibility for Security Clearance, requiring continuous residence in the UK for the past 5 years
  • Ability to work in the UK; visa sponsorship requirement must be disclosed
  • Willingness to travel throughout the UK weekly if applying for the Defence team

Benefits

Comp & perks
  • The company is open to conversations about part-time hours
  • AI may be used for research and interview preparation
  • Interview AI note-taker (Metaview) may be opted out of