Customer Director

Faculty

. Drive revenue growth by expanding current accounts and identifying new TMT clients .

Posted 10/8/2026full-timeLondon • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing C-level relationships and leading AI transformation programs within the Telecommunications, Media, and Technology (TMT) sector. Capable of translating complex AI concepts for diverse audiences while driving revenue growth through strategic commercial engagements.

Highest-signal resume keywords

C-Level Relationship ManagementAI Transformation LeadershipRevenue Growth StrategyTelecommunications Industry ExpertiseConsulting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI ApplicationsSoftware DeliveryOperational Efficiency ImprovementComplex Stakeholder ManagementCommercial Pitch Development

Soft Skills

Relationship BuildingStrategic ThinkingCuriosityTeam LeadershipCommunication

Industry Keywords

TelecommunicationsMediaTechnologyAI ConsultingThought Leadership

About the role

Key responsibilities & impact

Drive revenue growth by expanding current accounts and identifying new TMT clients
Lead complex AI transformation programmes from strategic thinking through production-grade software delivery
Build trusted relationships with C-suite leaders and partners
Advise clients on using AI to automate knowledge work and improve operational efficiency
Shape commercial pitches and demos showcasing Faculty’s technical depth and sector-specific solutions
Elevate Faculty’s industry profile through thought leadership, media engagement, and industry forums
Guide multidisciplinary teams to deliver high-quality client work
Lead cross-functional delivery experts, engineers, and data scientists

Requirements

What you’ll need

Experience managing C-level, complex stakeholder relationships in the Telecommunications, Media and Technology (TMT) industry
Proven track record of building trusted, long-term relationships and navigating strategic commercial conversations
Proven track record of shaping opportunities, winning work, and owning meaningful revenue responsibility
Delivery-focused and technically credible
Ability to translate complex AI concepts clearly to technical and non-technical audiences
Comfortable working alongside deeply technical teams
Curiosity to master and discuss artificial intelligence applications
Leadership mindset balancing executive-level strategy with hands-on team support
Some experience in consulting preferred
Candidates particularly experienced in delivering AI in the telecommunications sector are of interest

Benefits

Comp & perks

Open to conversations about part-time hours
Diverse and inclusive workplace
Human review of every application
Option to opt out of the AI interview note-taker (Metaview)