Senior Business Process Design Lead

Faegre Drinker

. Embed with practice groups and operational teams to observe work, identify daily decisions, and find bottlenecks .

Posted 10/8/2026full-timeUnited StatesSenior💰 $160,000 - $183,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Human Centered Design and Lean Six Sigma methodologies to drive business process improvement and operational excellence. Capable of leading client engagements, facilitating workshops, and translating complex processes into actionable insights.

Highest-signal resume keywords

Human Centered DesignLean Six SigmaProcess MappingClient-Facing Advisory ExperienceMiro or Lucid Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ImprovementService DesignOperational ExcellenceJourney MappingValue Stream MappingRoot Cause AnalysisDMAICSIPOCData AnalysisProcess Documentation

Soft Skills

Analytical SkillsProblem-SolvingInterpersonal SkillsVerbal CommunicationWritten Communication

Tools & Technologies

MiroLucidchartLucidspark

Certifications & Qualifications

Lean Six Sigma Green BeltLean Six Sigma Black BeltChange Management Certification

Industry Keywords

Management ConsultingProfessional ServicesRegulated EnvironmentOperations TransformationExperience Design

About the role

Key responsibilities & impact

Embed with practice groups and operational teams to observe work, identify daily decisions, and find bottlenecks
Apply Human Centered Design methods including observation, interviews, and journey mapping
Facilitate mapping sessions and create current- and future-state process maps, swim lane diagrams, and service blueprints using Miro or Lucid
Apply Lean Six Sigma tools to remove rework, delays, and unnecessary steps
Design ideal future-state workflows identifying opportunities for process change, automation, and AI
Establish baseline metrics, build business cases, and measure results after launch
Partner with engineering and AI teams to translate future-state designs into requirements
Lead client engagements through the firm’s Design Lab
Own planning, coordination, timelines, and quality standards for design engagements
Document finalized processes through standard operating procedures, RACI charts, and named process owners
Help hire, build, and mentor a small team of process designers
Perform special projects and other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Business, Industrial Engineering, Design, Human-Computer Interaction, or a related discipline, or equivalent years of professional experience
At least five years of experience in business process improvement, service design, or operational excellence, gained in management consulting, professional services, or another complex, regulated environment
Client-facing advisory experience, including facilitating senior stakeholders and presenting recommendations to executives
Demonstrated experience leading process mapping, discovery sessions, stakeholder workshops, and design sprints
Expert-level capability in Miro or Lucid (Lucidchart/Lucidspark)
Working knowledge of Lean Six Sigma frameworks and tools, including DMAIC, SIPOC, value stream mapping, and root cause analysis
Strong understanding of Human Centered Design, with hands-on experience applying contextual observation, user interviews, journey mapping, ideation, and rapid testing
Ability to build business cases and measure results using operational data
Ability to quickly learn unfamiliar areas of law and business operations and distill complex processes into clear, usable structures
Demonstrated ability to synthesize complex research findings into actionable insights and recommendations
Strong analytical, problem-solving, diplomacy, interpersonal, verbal, and written communication skills
Ability to work effectively in a virtual environment
Ability to work calmly and effectively in a high-pressure, deadline-oriented environment
Ability to build and maintain positive relationships in a collaborative, client-service-oriented environment
Ability to use sound judgment and discretion with highly confidential information
Ability to work independently, organize and prioritize work accurately, and be detail-oriented
Formal Human Centered Design training or portfolio of HCD work preferred
Lean Six Sigma Green Belt or equivalent certification preferred; Black Belt a plus
Change management certification or equivalent consulting firm training preferred
Management consulting experience in operations, transformation, or experience design preferred
Experience in law firms or other professional services environments preferred

Benefits

Comp & perks

Flexible working environment for work-life success
Opportunity to participate in firm-sponsored volunteer events
Wellness programming with personalized content and activities
Professional environment and the opportunity to work with experts at the top of their fields
Variety of health plan options
Dental plan
Vision plan
401(k) plan
Generous paid time off
Discretionary bonus
Life, health, accident, and disability insurance