FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CX Operations with a focus on operational reporting, automation, and process improvement. Proficient in SQL, BigQuery, and Tableau for data analysis and dashboard development, alongside hands-on experience with Freshworks products.
Highest-signal resume keywords
SQLBigQueryTableau Dashboard DevelopmentFreshdesk/Freshchat/Freshcaller AdministrationCX Operations Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLBigQueryTableau Dashboard DevelopmentWorkflow AutomationAPI IntegrationChatbot ExperienceProcess ImprovementCX KPI MonitoringGovernance Meeting LeadershipStakeholder Management
Soft Skills
Project CoordinationCollaboration
Tools & Technologies
Freshworks SuiteFreshdeskFreshchatFreshcaller
Industry Keywords
CX OperationsContact CentreBusiness IntelligenceFintechDigital Financial Services
Tech Stack
Tools & technologiesBigQuerySQLTableau
About the role
Key responsibilities & impact- Own CX operational reporting and dashboards.
- Build automated reports using SQL, BigQuery, and Tableau.
- Administer the Freshworks suite (Freshdesk, Freshchat, Freshcaller), including workflows, automations, bot flows, tags, and reporting.
- Drive CX automation and process improvement initiatives.
- Partner with Product and Engineering to resolve customer pain points and implement improvements.
- Lead weekly CX governance meetings and track action items to closure.
- Monitor CX KPIs / OKRs and identify improvement opportunities.
Requirements
What you’ll need- Bachelor's degree in a relevant field.
- 3+ years' experience in CX Operations, Contact Centre, Business Operations, Business Intelligence, or Process Improvement.
- Strong SQL and BigQuery experience.
- Strong Tableau dashboard development experience.
- Hands-on experience with Freshdesk/Freshchat/Freshcaller or other Freshworks products.
- Strong stakeholder management and project coordination skills.
- Experience working with Product and Engineering teams.
- Experience in a Customer Experience or Contact Centre environment is an added advantage.
- Chatbot/conversational AI experience.
- Workflow automation and API integration experience.
- Fintech, banking, or digital financial services experience.
Benefits
Comp & perks- Private Health Insurance
- Performance Bonus
- Pension Plan
- Training & Development