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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and technical support within the fintech sector, with a strong focus on problem resolution and customer satisfaction. Proficient in multitasking and utilizing customer service software to enhance service delivery.
Highest-signal resume keywords
Customer Relationship ManagementTechnical Support ServicesFintech ExperienceCS Software KnowledgeMultitasking and Time Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportProblem ResolutionCustomer ServiceMicrosoft ExcelMS Word
Soft Skills
Positive AttitudeAttention to DetailEffective Communication
Tools & Technologies
Knowledge BaseContact Management System
Industry Keywords
FintechFinancial ServicesCustomer Support
About the role
Key responsibilities & impact- Improve customer relationship management by taking the burden of service management from frontline customer support teams
- Resolve sophisticated customer problems quickly and with the highest quality over the phone and email in a high-volume environment
- Provide first-tier technical support services to FairMoney customers
- Escalate issues appropriately and drive them to resolution
- Work closely with team leads, supervisors, and managers to ensure synergy and ongoing customer satisfaction
- Contribute to team efforts by accomplishing related results as needed
- Share ideas to decrease workload and improve the quality and speed of FairMoney customer support
- Learn and master multiple systems, including the knowledge base, internal tools, and contact management system
Requirements
What you’ll need- A minimum of 2-3 years of experience in fintech or any financial services sector
- Experience working in customer service environments is an added advantage
- A positive and hard-working attitude
- Understand what outstanding customer support looks like and be ready to go the extra mile
- Open to all modes of support (email, phone support)
- Willing to work full-time, including weekends and evenings on a rotational basis
- Strong eye for detail, including identifying customer problems swiftly and accurately while solving queries
- Knowledge of relevant CS software
- Good understanding of English and ability to read, speak, and write in English
- Ability to multitask, prioritize, and manage time effectively
- Accurate comprehension, interpretation, and timely response to emails and calls is an added advantage
- Basic proficiency in Microsoft Excel/spreadsheets and MS Word
Benefits
Comp & perks- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus