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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a professional phone presence, accurate data entry, and the ability to follow structured processes while maintaining confidentiality and compliance. Proficient in managing inbound donor interactions effectively in a remote work environment.
Highest-signal resume keywords
Customer Service ExperienceData Entry SkillsVerbal Communication SkillsScript AdherenceRemote Work Capability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accurate TypingData EntryDonation ProcessingPledge ManagementCompliance Adherence
Soft Skills
Strong Listening SkillsProfessional Phone Presence
Tools & Technologies
Windows 11Noise-Canceling USB HeadsetWired High-Speed InternetDirect Ethernet Connection
Certifications & Qualifications
Certification Required Before Servicing
Industry Keywords
Nonprofit FundraisingInbound Donor CallsCampaign-Approved Scripts
About the role
Key responsibilities & impact- Welcome and assist inbound donors
- Follow campaign-approved scripts
- Enter donation and pledge details accurately
- Confirm important donor information
- Answer appropriate process-related questions
- Navigate multiple applications during calls
- Protect confidential information
- Follow compliance and quality requirements
- Maintain dependable attendance during accepted servicing intervals
- Process donations and pledges for established nonprofit fundraising campaigns
- Handle strictly inbound donor calls; no cold calling, outbound dialing, prospecting, direct solicitation, or product selling
Requirements
What you’ll need- High school diploma or GED
- Six or more months of remote customer-service experience or at least one year of onsite experience
- Professional and welcoming phone presence
- Strong listening and verbal communication skills
- Accurate typing and data-entry abilities
- Comfort following scripts and structured processes
- Ability to work without direct supervision
- Dedicated, quiet home workspace
- Windows 11 computer
- Minimum 8GB RAM; 16GB recommended
- Noise-canceling USB headset
- Wired high-speed internet
- Direct Ethernet connection
- Quiet and distraction-free workspace
- Certification required before servicing
- MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not compatible
Benefits
Comp & perks- Work-from-home/remote opportunity
- Contractors choose from available servicing intervals
- Some campaigns provide servicing availability across a 24-hour operating schedule