Junior Customer Service Analyst

FAM Cargo BR Logística

. Monitor and conduct daily follow-ups on processes, keeping clients updated on every stage; .

Posted 11/5/2026full-timeSantos • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating LCL import shipments and freight forwarding operations while ensuring compliance with internal procedures and applicable legislation. Provides exceptional customer service and supports team members with technical matters related to freight transportation.

Highest-signal resume keywords

Bachelor's DegreeFluent EnglishLCL Import Shipment CoordinationFreight ForwardingNVOCC Operations

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer ServiceProblem SolvingCommunication

Industry Keywords

Shipment DocumentationComplianceProcess QualityProcess EfficiencyTechnical Support

About the role

Key responsibilities & impact

Monitor and conduct daily follow-ups on processes, keeping clients updated on every stage;
Review and organize shipment documentation;
Arrange for corrections and obtain missing documents;
Ensure compliance with internal procedures, deadlines, and applicable legislation;
Provide customer service;
Answer questions and resolve inquiries;
Issue documents;
Support less experienced professionals with technical matters related to freight transportation;
Contribute to process quality and efficiency.

Requirements

What you’ll need

Bachelor’s degree in a related field;
Fluent English;
Knowledge of coordinating LCL import shipments, freight forwarding, and NVOCC operations;
Monday to Friday: standard business hours.

Benefits

Comp & perks

Health insurance
Dental insurance
Life insurance
Food allowance
Transportation allowance
Wellness benefits
Meal allowance