FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Lifeline Associate Call Taker
Family Services of the Merrimack Valley. Answer calls to the 24/7 Suicide & Crisis Lifeline from individuals experiencing loneliness, depression, suicidal thoughts, crisis, or needing support .
About the role
Key responsibilities & impact- Answer calls to the 24/7 Suicide & Crisis Lifeline from individuals experiencing loneliness, depression, suicidal thoughts, crisis, or needing support
- Provide compassionate and thoughtful emotional support to callers
- Administer a safety assessment on each call and respond appropriately based on risk level
- Adhere to performance measures when attending to call volume
- Maintain a calm and friendly demeanor while answering the crisis helpline
- Provide resources for additional support, including follow-up calls
- Protect caller, organization, and staff privacy and confidentiality
- Communicate issues to supervisors and collaborate with Lifeline staff regarding repeat or difficult callers
- Collect required statistical and narrative data using database tools while maintaining confidentiality
- Follow helpline policies and procedures and uphold standards of practice
- Participate in staff meetings, debriefing sessions, support groups, and other required meetings
Requirements
What you’ll need- High school degree, minimum
- Compassionate and caring person able to balance commitment to providing emotional support with self-care and boundary setting
- Strong interpersonal skills and verbal communication for compassionate listening and befriending
- Dependable and reliable
- Ability to deescalate a crisis situation while maintaining composure
- Cultural competency skills to effectively work with diverse populations
- Ability to manage time appropriately
- Ability to work independently as well as part of a team and be well organized
- Must reside in Massachusetts or New Hampshire
- Availability for one of the listed part-time schedules
Benefits
Comp & perks- Flexible and supportive work environment
- Competitive health and dental insurances
- Fully paid life and long-term disability insurances (for full-time employees)
- Training and professional development opportunities
- Generous time off policy for employees working 30 hours or more per week
- Holiday pay
- Sick time for part-time employees
- Opportunity to work with and learn from a team of dedicated, passionate individuals in a diverse environment