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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong player support capabilities through effective communication, problem-solving, and organizational skills. Familiarity with the mobile gaming industry and social media enhances the ability to engage with players and relay valuable insights.
Highest-signal resume keywords
Player/Customer-Oriented MindsetProfessional Proficiency In EnglishExperience With Help Desk SoftwareGood Communication SkillsFamiliarity With Mobile Gaming Industry
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Good Organizational SkillsProblem-Solving Skills
Tools & Technologies
Remote Support ToolsHelp Desk Software
Industry Keywords
Community ManagementPlayer SupportSocial MediaContent CreationAI Tools
About the role
Key responsibilities & impact- Support players by responding to queries and following up to ensure their issues are resolved
- Help identify player needs and guide them through specific features and functionalities
- Assist in tracking and reporting product issues
- Collect, organize and relay player feedback, feature requests and insights to the relevant internal teams
- Interact with players across social media platforms, including public and private messages, sharing updates and helping identify relevant trends
- Contribute to content creation for social media channels
Requirements
What you’ll need- Currently enrolled in Business, Marketing, Communication, or a related field
- Professional proficiency in English
- Player/customer-oriented mindset with good communication and problem-solving skills
- Good organizational skills and ability to manage multiple priorities
- Openness to exploring how AI tools can be applied to community management and player support
- Familiarity with the mobile gaming industry and social media
- Experience with help desk software or remote support tools
- An investigative mindset — enjoy spotting patterns and digging into data to surface insights
Benefits
Comp & perks- Competitive remuneration
- Flexible benefits
- Career development support
- Casual environment and dress code
- Remote-friendly with occasional in-person meetings in São Paulo, when needed
- A space for resting moments, full of snacks, fruits, and drinks