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F
Senior Product Manager, Internal Tools – Marketing Technology
Fanatics Betting & Gaming. Build and scale platforms connecting customers to the right agent and message .
Posted 11/12/2026full-timeRemote • New York • United StatesSenior💰 $117,000 - $194,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management with a focus on building and scaling platforms that connect customers to agents, while ensuring compliance with regulatory controls. Proficient in translating operational and marketing needs into actionable platform requirements and delivering reliable event pipelines.
Highest-signal resume keywords
Product Management ExperienceSalesforce-Based ToolsEvent SchemasData PipelinesCollaboration Across Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product RequirementsUser StoriesBack-End WorkflowsAPIsData FlowsScalable Product SolutionsKPI MeasurementAgile MethodologiesOperational InsightCustomer Experience Design
Soft Skills
Excellent Communication SkillsHighly Collaborative
Tools & Technologies
XtremePushSalesforceChatbot TechnologiesAI Tools
Industry Keywords
B2C Digital ProductsResponsible GamingRegulatory ControlsMarketing Technology StackCustomer Events
About the role
Key responsibilities & impact- Build and scale platforms connecting customers to the right agent and message
- Own the contact center platform for routing, skills, and queues across support and VIP
- Own the marketing technology stack connecting customer events with XtremePush
- Partner with operations, CRM/lifecycle marketing, engineering, data, and compliance
- Translate operational and marketing needs into platform requirements
- Prioritize a shared roadmap and deliver internal systems shaping customer-facing experiences
- Lead product readiness for new launches across support and marketing surfaces
- Define customer events, triggers, data flows, schemas, and platform contracts
- Deliver reliable, low-latency event pipelines with engineering and data teams
- Ensure routing and messaging enforce Responsible Gaming and regulatory controls
- Write user stories and product requirements
- Identify back-end and workflow gaps and develop scalable product solutions
- Use data, research, and operational insight to prioritize roadmaps and measure KPIs
- Partner with engineering on Salesforce-based workflows and internal platforms
- Collaborate with chatbot and AI product owners
- Drive discovery, requirements, and delivery autonomously while aligning with senior product leadership
Requirements
What you’ll need- 5+ years of product management experience, preferably in an agile, B2C digital product organization
- Experience owning end-to-end product features spanning back-office workflows, backend system requirements, data needs, and front-end functionality
- Experience building products for internal or operational users preferred
- Comfort working with event schemas, APIs, and data pipelines
- Experience with Salesforce-based tools or CRM platforms preferred
- Experience with AI-, automation-, or chatbot-related initiatives a plus
- Excellent written and verbal communication skills
- Highly collaborative, with a track record across operations, marketing, analytics, design, and engineering
Benefits
Comp & perks- Base salary and bonus
- Full-time employment benefits
- Benefits information available at https://benefitsatfanatics.com/