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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships within the online gaming industry, ensuring compliance with responsible gaming protocols while delivering exceptional service. Proven ability to analyze customer data and meet productivity targets through effective communication and organizational skills.
Highest-signal resume keywords
Customer Relationship ManagementOnline Gaming Industry KnowledgeExcellent Verbal And Written Communication SkillsAnalytical Skills With ExcelBusiness To Customer Sales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Profile DocumentationProduct Feedback ReportingService Level Agreement ComplianceTarget And Deadline AchievementMarketing Process Understanding
Soft Skills
People Focused PersonalityOrganizational SkillsPlanning SkillsMentoring And Development
Industry Keywords
Responsible Gaming ProtocolsVIP Customer ServiceCustomer Loyalty ProgramsHospitality Event HostingProactive Customer Service
About the role
Key responsibilities & impact- Manage a portfolio of FanDuel customers
- Provide an enhanced proactive one stop service to encourage loyalty
- Ensure Compliance and Responsible Gaming ideals are central to operations
- Collect and document customer profiles
- Develop customer relationships and offer tailored rewards through regular correspondence
- Meet productivity, quality, and Service Level Agreement targets
- Provide detailed reports on the customer portfolio, including satisfaction rates and product feedback
- Offer bonuses, gifts, and hospitality invitations according to business and compliance requirements
- Meet and host VIPs at hospitality events
- Deliver against responsible gaming protocols
- Mentor and develop VIP Hosts within the team
Requirements
What you’ll need- Minimum 2 years of experience in high end customer service field preferred
- Excellent verbal and written communication skills
- Business to Customer Sales experience preferred
- Knowledge of online gaming industry essential
- Passionate about providing top level service
- Confident and people focused personality
- Excellent analytical skills and experience with Excel
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Understanding of Marketing processes preferred
- Willing and able to work non-traditional business hours
- Travel expected around 25% of the time
Benefits
Comp & perks- Health plans, including options as low as $0 per paycheck
- Fertility and family planning programs
- Mental health support
- Fitness benefits
- Paid time off and sick leave
- Annual bonus based on performance
- Long-term incentive opportunities based on performance
- 401(k) with up to a 5% match
- Commuter benefits
- Pet insurance
- Medical, vision, and dental insurance
- Life insurance
- Disability insurance
- Short-term or long-term incentive compensation, including cash bonuses and stock program participation
- 14 paid company holidays
- Paid sick time in accordance with applicable state and federal laws
- Reasonable workplace accommodations for qualified individuals with disabilities