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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in high-end customer service, relationship management, and compliance within the online gaming industry. Proven ability to analyze customer data, meet service targets, and mentor team members while delivering exceptional service.
Highest-signal resume keywords
High-End Customer Service ExperienceOnline Gaming Industry KnowledgeExcellent Verbal And Written Communication SkillsAnalytical Skills With ExcelMentoring And Developing Team Members
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Profile DocumentationProductivity And Quality Target AchievementService Level Agreement ComplianceEvent Hosting And VIP ManagementMarketing Process Understanding
Soft Skills
People Focused PersonalityOrganizational And Planning SkillsPassion For Providing Top Level ServiceProactive Customer Engagement
Industry Keywords
Responsible Gaming ProtocolsCustomer LoyaltyBusiness To Customer SalesHospitality Invitations ComplianceTravel Requirements
About the role
Key responsibilities & impact- Manage a portfolio of FanDuel customers
- Provide enhanced proactive one-stop service to encourage loyalty
- Ensure Compliance and Responsible Gaming ideals are central to all activities
- Collect and document customer profiles
- Develop relationships and offer tailored rewards through regular correspondence
- Meet predetermined productivity, quality, and Service Level Agreement targets
- Provide detailed reports on the customer portfolio, including satisfaction rates and product feedback
- Ensure bonuses, gifts, and hospitality invitations comply with business and compliance requirements
- Meet and host VIPs at hospitality events
- Deliver against company responsible gaming protocols
- Mentor and develop VIP Hosts within the team
Requirements
What you’ll need- Minimum 2 years of experience in high end customer service field preferred
- Excellent verbal and written communication skills
- Business to Customer Sales experience preferred
- Knowledge of online gaming industry essential
- Passion for providing top level service
- Confident and people focused personality
- Excellent analytical skills and experience with Excel
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Understanding of Marketing processes preferred
- Willing and able to work non-traditional business hours
- Travel for this role is expected around 25% of the time
Benefits
Comp & perks- Health plans, including fertility and family planning programs, mental health support, and fitness benefits
- Paid time off (PTO) and sick leave
- Annual bonus and long-term incentive opportunities based on performance
- 401(k) with up to a 5% match
- Commuter benefits
- Pet insurance
- Medical, vision, and dental insurance
- Life insurance
- Disability insurance
- Paid personal time off
- 14 paid company holidays
- Paid sick time in accordance with applicable state and federal laws