Customer Strategy Director, Ecosystem Programs

Faro AI

. Lead large ecosystem and innovation programs from early definition through execution and measurable outcomes.

Posted 11/10/2026full-timeRemote • United States, United Kingdom, Germany, Italy, France, SpainLead💰 $166,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading large ecosystem and innovation programs, with a strong focus on translating business strategy into technical capabilities. Proven ability to engage with senior stakeholders and navigate complex organizational structures to drive sustainable adoption of emerging technologies.

Highest-signal resume keywords

Management Consulting ExperienceClinical Development ExpertiseDigital Transformation LeadershipExecutive Communication SkillsStructured Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Trial ProcessesData ArchitectureTechnology StrategyDigital TransformationData Analytics ConsultingClinical Development Data FlowsOperational ChallengesMulti-Stakeholder Program LeadershipStatistical AnalysisQuantitative Decision-Making

Soft Skills

Influencing Without AuthorityFacilitation SkillsStorytelling SkillsIntellectual CuriosityComfort in Ambiguity

Tools & Technologies

AI-Enabled TechnologiesEnterprise SaaS PlatformsClinical Data StandardsCDISC

Industry Keywords

Pharmaceutical R&DClinical DevelopmentEmerging TechnologiesInnovation ProgramsEcosystem Programs

About the role

Key responsibilities & impact

Lead large ecosystem and innovation programs from early definition through execution and measurable outcomes.
Build trusted relationships with senior and executive stakeholders and maintain alignment between Faro and customer organizations.
Engage credibly with business and technical stakeholders, translating customer objectives, emerging capabilities and technical considerations.
Identify key dependencies and implications and guide informed decisions.
Partner with Data Science, Implementation Services, Product and Engineering teams when specialist technical expertise is required.
Shape change strategies and operating approaches for sustainable adoption of emerging capabilities.
Help customers navigate organizational complexity and move from experimentation toward adoption and scale.
Bring together business and technical stakeholders across Faro and customer organizations.
Lead through influence by clarifying priorities, decisions, dependencies and responsibilities across multiple teams and workstreams.
Evolve Faro’s approach to ecosystem programs and strategic customer engagements.
Translate program lessons into repeatable frameworks, operating models and best practices.
Collaborate with Customer Strategy Managers so ecosystem programs remain connected to broader customer strategy, adoption, value realization and long-term success.

Requirements

What you’ll need

8+ years of experience in management consulting, technology strategy, digital transformation, data and analytics consulting, or a comparable strategic advisory environment.
Demonstrated experience working within pharmaceutical R&D and clinical development, with a strong understanding of clinical trial processes, workflows and operational challenges.
Strong understanding of clinical development data flows and technology ecosystems, including how clinical data is generated, structured, integrated and exchanged across systems and workflows.
Experience advising on or leading digital, data, or technology transformation initiatives, with the ability to connect technical capabilities, data architecture and system dependencies to business strategy and operational outcomes.
Proven ability to operate at the intersection of business and technology, engaging credibly with technical specialists while independently leading strategic discussions and decision-making with senior customer stakeholders.
Exceptional structured problem-solving skills and comfort bringing clarity to highly ambiguous problems.
Experience leading complex, multi-stakeholder programs across organisational boundaries.
Ability to translate between business strategy and technical concepts without needing to be the deepest technical specialist in the room.
Strong executive communication, facilitation and storytelling skills.
Demonstrated commercial awareness and experience identifying opportunities to create additional client or customer value.
Comfortable influencing senior internal and external stakeholders without direct authority.
Self-directed, intellectually curious and comfortable operating in a rapidly evolving environment.
Ability to travel up to 30%.
Nice to have: familiarity with statistical analysis or quantitative decision-making within clinical development.
Nice to have: experience working with clinical data standards and industry frameworks, such as CDISC.
Nice to have: experience working with AI-enabled technologies, advanced analytics or enterprise SaaS platforms.
Nice to have: experience leading innovation or emerging-technology programmes where requirements, capabilities and success measures evolved throughout the engagement.

Benefits

Comp & perks

Competitive compensation
Generous vacation and parental leave
Flexible working hours
Remote-friendly ways of working
Work from home for remote employees
Periodic travel for in-person collaboration and team events
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic)
Short Term and Long Term Disability
Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)
Training & Development Reimbursement
Hybrid Work Environment
Peer-to-peer bonus program
Company/department outings and events
Stock Option Plan
HQ Office On-Premises Amenities; gym, restaurants tenant discount, Padel Nine
Equity compensation