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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Level 1 support for mining solutions, with strong analytical skills in Microsoft Excel and a solid understanding of mining operations and systems logic. Capable of effective communication and documentation to ensure high availability and client satisfaction.
Highest-signal resume keywords
Level 1 SupportMicrosoft ExcelMining Industry ExperienceSQL KnowledgeTechnical Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisIncident DiagnosisTechnical CommunicationOperational Incident ResolutionAnalytical FormulasData Cross-ReferencingPivot Tables
Soft Skills
Structured Logical ReasoningExcellent WritingClient Communication
Tools & Technologies
ITSM ToolsCorporate Ticketing Systems
Industry Keywords
MiningControl RoomsField OperationsAutomationElectrical Engineering Technology
Tech Stack
Tools & technologiesITSMSQL
About the role
Key responsibilities & impact- Provide Level 1 support to ensure the continuous operation and high availability of Fast2Mine solutions at client sites
- Serve as the primary operational point of contact for questions, incidents, and requests
- Understand the production environment and the daily routines of operators on the plant floor and in Control Rooms (CCO/COI)
- Handle and triage Level 1 tickets, meet SLA deadlines, and escalate cases to higher support levels when necessary
- Diagnose and resolve operational incidents in systems, relating software behavior to daily mining operations
- Analyze data and inconsistencies using Excel, extract records, identify failure patterns, and generate inputs for technical fixes or client reports
- Write technical communications and documentation, maintain support histories, and update the knowledge base and manuals
- Follow up on critical pending issues with a sense of urgency and keep clients informed of support status through resolution
Requirements
What you’ll need- Completed technical education in Mining, Automation, Information Technology, Electrical Engineering Technology, or related fields
- Previous experience or background in the mining industry, especially in field operations, monitoring, or Control Rooms (CCO/COI)
- Intermediate proficiency in Microsoft Excel, including analytical formulas, data cross-referencing, and pivot tables
- Familiarity with technology, systems logic, and corporate ticketing / ITSM tools
- Excellent writing, summarization, and structured logical reasoning skills
- Availability for weekend shifts according to the schedule, from 9:00 a.m. to 10:00 p.m. on either Saturday or Sunday
- Knowledge of mining or experience working in the mining sector
- Knowledge of SQL
- English proficiency explicitly listed in the job application profile
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Flexible hours
- Profit-sharing bonus (PLR)
- Life insurance
- Food allowance
- Meal voucher
- Career development plan
- Day off
- Referral program
- TotalPass
- Remote work
- CLT employment contract